Help Desk Analyst (Onsite)
Title: Help Desk Analyst_ Philadelphia, PA (Onsite) JD: Generic 100% onsite Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process 'Help Desk Analyst' AND GroupLink OR eHelpdesk AND (Genesys OR 'Genesys Cloud contact center') OR 'Customer Support'