Reclectic Key Holder

Location:

This position is located at 6170 W Grand Ave, Gurnee, Illinois, 60031 United States

Role Summary:

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in excellent customer service, daily store objectives, consistent product flow and leading the team to achieve overall store goals.

Role Responsibilities:

• Initiates conversation with customers as they enter the store and informs them of current promotions
• Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
• Supports the customer in-store pickup process including loading of furniture into vehicles

• Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
• Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience
• Provides timely and specific employee feedback to create a culture of action and accountability
• Provides insight on associate performance to the leadership team for development

• Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product
• Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

• Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development

Role Qualifications:

• Leadership experience
• Great communicator able to set clear objectives and follow through
• Must be comfortable on a ladder and have ability to lift and push more than 50lbs
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range: USD $17.00 - USD $17.00 /Hr.