Shift Leader

Firehouse Subs is not an ordinary sub shop. We are a fast-casual restaurant chain founded by real firefighters with a passion for serving hearty, flavorful food with genuine hospitality.

We are hiring Part-time and Full-time **Shift Leaders / Shift Managers** for both day and night shifts as we expand into Wisconsin. This role is a great fit for someone with experience as a **shift lead, team leader, restaurant manager, kitchen manager, or assistant/general manager** who enjoys leading people, running strong shifts, and delivering excellent guest service.

As a Shift Leader, you will be a Firehouse Subs brand ambassador and help coach, teach, and develop team members while keeping standards high for food quality, speed, and cleanliness.

Your main responsibilities are:

• Maintain proper appearance and set the tone for a professional, positive shift
• Lead by example with a friendly attitude and strong customer service
• Greet all customers with our “Welcome to Firehouse!” greeting and ensure a great guest experience
• Coach and support team members throughout the shift (training, feedback, and accountability)
• Maintain superior knowledge of our menu and products and help the team do the same
• Help manage shift execution: prep, service flow, task prioritization, and team communication
• Maintain cleanliness of the restaurant using daily, weekly, and monthly cleaning checklists
• Communicate with teammates in a professional, fun, and positive attitude
• Support food preparation as directed by management staff, and ensure food safety standards are followed consistently

Benefits that Firehouse Subs Crew Members enjoy:

• No grease, grills, or headsets
• Easy hours: no early mornings or late nights
• Industry competitive wages
• Rewarding and fast-paced team environment
• Reliable schedules
• Training and development
• Excellent long-term growth opportunity

Prior experience (helpful, not required):

• Shift leader, team leader, key holder, or supervisor experience
• Experience in restaurant management or kitchen management (fast casual, fast food, or food service)
• Experience coaching and developing team members during busy shifts

• Top-notch customer service skills
• Friendly, outgoing personality
• Honest and motivated to get the job done well
• Previous restaurant/hospitality experience not required
• Ability to lead a shift with professionalism, urgency, and attention to detail

About Firehouse Subs:

Firehouse Subs is a fast-casual restaurant chain that specializes in hot subs, made right. We serve large portions of premium meats and cheeses, steamed hot and placed atop fresh produce on a toasted sub roll. Each restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family's 200 years of firefighting service.

Work Location: In person