ServiceNow Solution Architect

Job Description

ECS is seeking a ServiceNow Solution Architect to work remotely .

We are currently seeking a strong ServiceNow Solution Architect (SA) who is responsible to optimize , transform, and ensure organizations are efficient and effective across the ServiceNow platform. Solution Architects architect customer solutions, provide support to sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.

Salary Range: $170,000-$185,000

General Description of Benefits

Required Skills

All candidates must meet the following criteria:

• Must be able to obtain a Public Trust clearance or higher
• Must be able to work across multiple programs across the Federal and DOD space .
• Functional and technical knowledge of ServiceNow.
• 5+ years of experience in SaaS software configuration and/or development.
• Functional knowledge and implementation experience of a minimum of 2 ServiceNow modules.
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.
• Knowledge of Integrations such as LDAP, AD, SSO, Email Infrastructure, Web Services.
• 2+ years experience building custom applications in ServiceNow.
• Knowledge of relational databases.
• Strong desire to learn new technology.
• Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position).
• ServiceNow Certified System Administrator.
• ITIL Certification v3+ (or completion within 6 months of start of position).
• A high degree of passion, energy, and drive.
• Ability to travel if required.
• Strong customer relations and communication skills.
• Ability to prepare for, facilitate and lead customer work sessions.
• Demonstrates basic ServiceNow development skills.
• Possesses ability to create process flow diagrams and high-level architecture and documentation.
• Experience in Agile methodology.
• Must have the ability to participate remotely and attend meetings on camera.

Desired Skills

General responsibilities include but are not limited to:

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.
• Provide support in sales opportunities as needed.
• Maintain training and knowledge of designated applications and IT and ServiceNow related certifications.
• Ensure stories align to technical solution, which may include pointing, of stories for customer projects.
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow.
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, high-level architecture and design documents etc.
• Implement based on ServiceNow and ECS best practices.
• Apply Agile software development practices for customizations to the platform and applications.
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Working with clients to assess current state processes and tools.
• Assist customers with proof-of-concept activities.
• Enable ECS delivery building efforts through development of intellectual property (IP).
• Participate in growing and enhancing internal process for successful client delivery.
• Identify new opportunities to provide additional value to clients and improve business performance.
• Maintain high level of client satisfaction.
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities.
• Perform development and configuration activities as needed.
• Understand Solution Architect role and responsibilities in the ECS Elite methodology.
• Participate in recurring Solution Architect focused sessions.
• Flexibility to perform or fill-in for any technical function.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!