Customer Service Representative

Position Overview:

Pay Range: $19 – $22 per hour

What We Offer:

• Competitive pay and benefits package
• Career growth and advancement opportunities
• Team-oriented and supportive work environment

We are committed to providing outstanding service and fostering a people-first culture for both our clients and employees.

We are seeking a Customer Service Representative who enjoys assisting others, solving problems, and working in a dynamic, fast-paced setting. In this role, you will serve as a key point of contact for both internal teams and external customers, delivering exceptional support across multiple channels including phone, email, chat, and in-person interactions.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Process orders accurately via phone and email
• Resolve customer concerns with efficiency and empathy
• Maintain strong knowledge of products and services
• Record customer interactions and follow up as needed
• Collaborate with internal teams to enhance the overall customer experience
• Build long-term relationships with customers through clear and effective communication
• Ensure orders are processed accurately and delivered on time
• Manage multiple tasks simultaneously and prioritize effectively
• Work within customer service systems and programs
• Uphold high ethical standards and comply with company policies

Qualifications:

• Minimum of 3 years of customer service or related experience preferred
• Familiarity with CRM platforms (e.g., HubSpot or similar tools)
• Comfortable handling a high volume of inbound calls
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and manage time efficiently

Learn more about us by visiting: https://rubber-inc.com/

Pay Range: USD $19.00 - USD $22.00 /Hr.