Clinical Office Assistant

Rahul.kumar@stefanini.com W2 Only!

• Answers and directs central phone system incoming calls.

• Informs the Facilities & Office Services Manager, or HR, of any suspicious and/or uncooperative visitors, notifying the proper authorities as appropriate.
• Retrieves incoming faxes and electronically routes them to the appropriate personnel in a timely manner.
• Accepts and signs for all incoming packages/mail and notifies the appropriate person of delivery in a timely fashion.
• Checks overnight drop box for deliveries daily or as directed by business need.

• Assists with scheduling package pickups.
• Accepts premium payments via check or money order and prints receipts as needed.

• Conducts routine audits of documents scanned by other individuals, ensuring data image quality, correct indexing, and that documents are scanned into the correct application.
• Ensures all returned mail assigned is researched and updated with current and accurate member information per established process guidelines.
• Consistently reaches out to employer groups and/or members who are on the National Change of Address spreadsheet to research and update member contact information per established process guidelines.
• Acts as liaison between team members and vending machine vendor to resolve any issues/concerns that may arise.
• Maintains and updates process guidelines/policies using standard office programs for the lobby/front desk with the assistance of the Facilities & Office Services Manager.

• Performs any relevant and related duties as required.

Essential Functions:-Good interpersonal and communication skills.

• Generates exam request.

• Must be able to manage concerns and situations of immediate importance.
• Provide adequate and prompt information to all customers.

-Enforce patient privacy and confidentiality.-Monitors inventories related to the job and orders accordingly.-Provide adequate and prompt information to all customers.-Demonstrates competence in computer applications.-Maintains employee medical record correspondence per protocol in the proper record format.-Pulls and files medical records.

-Interfiles all correspondence and ancillary test results.-Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

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