Workstation PC Technician

Skills Required:

• Minimum 2 years’ experience with PC support, including deployment.
• Minimum 2 years’ experience with PC hardware troubleshooting and repair.
• Well-versed in installing windows, software, applications, antivirus, and patches.
• Minimum 1-year experience with direct client interaction. Ability to follow written and verbal instructions.
• Adaptable to change in process or required activities.
• Attention to detail. Demonstrated ability to read and understand technical manuals and schematics.
• Quick learner. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
• Professional appearance and behavior, including punctuality Manage incoming and outgoing assets.
• Prepare systems for deployment.
• Scan existing asset for applications and settings.
• Interview clients to identify special considerations and other settings.
• Collaborate with teammates to identify process improvements.
• Escalate quickly when issues arise.
• Assist other technicians as needed. Extensive experience in backup and image management software.
• Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
• Known for working efficiently without supervision.
• Committed to learn and relate technical concepts promptly.
• Analytical and critical thinker IT Security best practices Skilled in TCP/IP and WAN, networking Networked Applications Managing tight deadlines Strong communication skills Working knowledge of modern networking devices and printers.
• Demonstrated ability to read and understand technical manuals and schematics.
• Able to configure VPN and server/client-side hardware and software.
• Proven record of managing time and priorities effectively. Knowledge of lotus notes troubleshooting and configuration.
• Knowledge of O365 troubleshooting and configuration.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with active directory security and policies.
• Strong attention to detail.
• Good organizational skills.
• Able to lift up to 50 lbs.
• Good customer service acumen.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate to team members and support workers.