Customer Service Account Coordinator - True Food International

Overview:

The job is all inclusive from pre-sale support to post-sale support.

Responsibilities:

• Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.
• Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.
• Prepare and submit production requests for out-of-stock and/or custom equipment.
• Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.
• Consistently adhere to company policies and procedures in performing job responsibilities.
• Develop and maintain positive working relationships with external customers and field sales representatives.
• Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner.
• Maintain up-to-date knowledge of available products, services and country-specific requirements through company training sessions and effective use of available resources.
• Regular, reliable attendance is required.
• This position requires work to be performed on-site at our corporate office. Opportunity available to work remotely one day per week upon completion of training.

Qualifications:

• High School diploma or general education degree (GED) required.
• College degree with an emphasis in business, customer relations or related customer service experience preferred.
• One or more years related experience in a professional customer service environment required.
• English fluency required (verbal and written). Additional language capability a plus.
• Highly self-motivated and able to work independently with little direct supervision.
• Positive, collaborative attitude; team player.
• Strong organization and prioritization skills.
• Ability to manage multiple tasks simultaneously in a demanding work environment.
• Strong attention to detail and resourcefulness.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office programs (Outlook, Word, Excel, Power Point).
• Knowledge and experience with basic logistics processes a plus.
• Knowledge and experience with Sales Force a plus.
• Limited US and international travel may be required and interested candidates should have the ability and willingness to travel upon request if necessary.

The hours for this position are 8:30am - 5:00pm (CST), Monday through Friday.

We are proud to be an Equal Opportunity Employer

Company-paid background check required upon hire.