Entry-Level Customer Service Representative

apartmentBrandNest placeBoston calendar_month 

Job Overview

Brand Nest is hiring motivated and dependable Entry Level Customer Service Representatives to support client communication and customer satisfaction efforts in Boston, MA. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.

Key Responsibilities
  • Assist customers with general inquiries, service information, and support needs.
  • Maintain accurate customer records and update account information as needed.
  • Resolve basic customer concerns or escalate issues appropriately.
  • Support team members with daily customer service operations.
  • Follow company policies and maintain a positive customer-focused environment.
What We Offer
  • Paid training and hands-on customer service experience.
  • Supportive, team-focused work environment.
  • Opportunities to grow into leadership or client support roles.
  • Consistent scheduling and structured support.
Qualifications
  • High school diploma or equivalent.
  • Friendly, reliable, and professional demeanor.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work as part of a team.
  • Basic computer skills and attention to detail.
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