Desktop Support / Client Technologies Technician
job summary:
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project
team. The duties and responsibilities of this position are as follows:
- Configure and install software for IT user desktops and laptops;
- Install and provide support for mobile devices;
- Install and provide support for Department and vendor network equipment, including switches,
- Install or terminate network cabling;
- Perform Personal Computer (PC) imaging, configuration, and installations for both Department
- Participate in the installation and rollout of new software packages, upgrades, and new desktops
- hardware;
- Maintain desktop software and hardware;
- Troubleshoot hardware and software for both Department staff and inmate PCs;
- Support mobile workforce;
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and
- Troubleshoot problems using scripts and checklists as guides;
- Escalate to Tier 3 support when necessary;
- Document problems and resolutions;
- Perform end-user training, if applicable;
- Provide quality customer service;
- Participate in the testing and evaluation of new desktop packages;
- Implement prototypes;
- Provide support for printers and peripherals;
- Support inmate education labs, including server and PC imaging, server and PC-based software
installations and troubleshooting, group policy implementation, physical security audits, and
inventories; and- Provide regional support in tandem with the Bureau of Field Technology Services.
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
- A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop
- Experience installing, troubleshooting, and supporting desktop applications and operating systems,
- Experience installing and troubleshooting computer hardware and software, includingPCs, printers, and
- Possess a valid Driver's License.
NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II
Background Check.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this
position:
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related
- Knowledge of Transmission Control Protocol/Internet Protocol protocols (TCP/IP);
- Experience with installing and troubleshooting 3270 emulation software;
- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives,
Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk
Rewritable (DVD-RW), multimedia kits, and other peripherals;- Experience using imaging software for deploying desktop PCs;
- Experience providing Voice Over Internet Protocol (VoIP) phone support;
- Experience providing Virtual Private Network (VPN) client support;
- Experience working for a criminal justice agency;
- Knowledge of IT standards in a criminal justice environment;
- Experience supporting end users in a criminal justice environment; and
- Ability to work independently and communicate effectively.
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Scope of Work/Job Characteristics
The Client Technologies Technician will serve as the principal line of communication for the project
team. The duties and responsibilities of this position are as follows:
- Configure and install software for IT user desktops and laptops;
- Install and provide support for mobile devices;
- Install and provide support for Department and vendor network equipment, including switches,
- Install or terminate network cabling;
- Perform Personal Computer (PC) imaging, configuration, and installations for both Department
- Participate in the installation and rollout of new software packages, upgrades, and new desktops
- hardware;
- Maintain desktop software and hardware;
- Troubleshoot hardware and software for both Department staff and inmate PCs;
- Support mobile workforce;
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and
- Troubleshoot problems using scripts and checklists as guides;
- Escalate to Tier 3 support when necessary;
- Document problems and resolutions;
- Perform end-user training, if applicable;
- Provide quality customer service;
- Participate in the testing and evaluation of new desktop packages;
- Implement prototypes;
- Provide support for printers and peripherals;
- Support inmate education labs, including server and PC imaging, server and PC-based software
installations and troubleshooting, group policy implementation, physical security audits, and
inventories; and- Provide regional support in tandem with the Bureau of Field Technology Services.
qualifications:
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
- A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop
- Experience installing, troubleshooting, and supporting desktop applications and operating systems,
- Experience installing and troubleshooting computer hardware and software, includingPCs, printers, and
- Possess a valid Driver's License.
NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II
Background Check.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this
position:
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related
- Knowledge of Transmission Control Protocol/Internet Protocol protocols (TCP/IP);
- Experience with installing and troubleshooting 3270 emulation software;
- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives,
Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk
Rewritable (DVD-RW), multimedia kits, and other peripherals;- Experience using imaging software for deploying desktop PCs;
- Experience providing Voice Over Internet Protocol (VoIP) phone support;
- Experience providing Virtual Private Network (VPN) client support;
- Experience working for a criminal justice agency;
- Knowledge of IT standards in a criminal justice environment;
- Experience supporting end users in a criminal justice environment; and
- Ability to work independently and communicate effectively.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.