SATCOM Help Desk Technician Tier 3 - Senior with Security Clearance

• SATCOM Help Desk Technician Tier 3
• Senior Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: None Type of Travel: None
• * * The Opportunity: The Satellite Communications Operations Help Desk Technician Tier 3
• Senior provides technical support to all DoD users by resolving complex technical issues and inquiries.

Support focuses on rapid incident response, network troubleshooting, and coordinating service interruptions for transport infrastructure systems.

• Interfacing with IT customer service operations to address complex user issues and support related to services listed in service catalogs.
• Assisting users by providing support across various platforms including in-person, phone, electronic chat, remote desktop, automated requests, and electronic mail.
• Utilizing knowledge articles to offer self-service support and basic troubleshooting solutions for common issues.
• Ensuring clear communication and resolution of audio-visual equipment, network connectivity, and software-related concerns.
• Coordinating and working effectively with engineering teams to escalate complex technical issues when necessary.
• Participating in integration efforts between the Enterprise Service Desk to ensure seamless service desk activities.
• Being available to provide support during non-standard hours, including weekends, to accommodate exercises and mission requirements.
• Continuously updating and maintaining documentation for procedures, known issues, and resolutions within the service desk environment. Qualifications: Required: * Active TS/SCI security clearance
• Bachelor's degree in a related field or equivalent experience in lieu of a degree
• Minimum 7 years of experience with DoD deployable SATCOM terminals and SATCOM network infrastructures
• IAT Level II compliant (CCNA Security, Network+, Security+)
• Demonstrated experience with advanced technical troubleshooting, comprehensive system monitoring, software and hardware maintenance
• What You Can Expect: A culture of integrity.

• to ensure the safety of our nation.

• every day.

• in your career and in our legacy.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $70,100

• $147,400 CACI is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.