Patient Service Representative
Provide the first level of customer service to patients of the Apa Suite, from greeting and routing patients to answering phones, billing and cashier duties, managing appointment books, and ensuring patient records are complete. Monitor daily clinic operations, within guidelines.
Assign and review work of and train a number of student employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies, schedule follow-up exams, ensure proper processing of health-related transactions and addressing missing treatments in Axium.
Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures.
Handle inquiries requiring additional investigation and/or specialized knowledge.
Qualifications:Required Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Required Experience: 2+ years of office experience
Preferred Experience: 2+ years experience in a healthcare setting
Required Skills, Knowledge and Abilities:Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.
Additional Information:In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $37.334. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
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NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.All interested persons are encouraged to apply at all levels.