Veterans Call Center Rep
Adecco is seeking call center/peer support staff for its client’s Veteran support group. The job is remote but we prefer local candidates. Pay rate is $21/hr, work is assigned for 20 hours per week. You can pick the days and hours. This would be a long term temporary assignment for about 52 weeks depending on grant funding.
The position provides 24/7, confidential support to active-duty service members, veterans, and military families. Specialists use their own shared military experiences to help callers navigate life's challenges, reduce isolation, and connect with resources before reaching a crisis.
Key Responsibilities- Peer Engagement: Build authentic, trusting relationships with callers by listening without judgment and sharing relevant personal military experiences.
- Needs Assessment: Determine the specific needs of callers reaching out via phone, text, or chat, and develop tailored support plans.
- Resource Navigation: Connect individuals with local and national resources, treatment facilities, or agencies.
- Continuous Follow-Up: Check in on individuals regularly and work alongside them until their challenges or emotional transitions are resolved.
- Military Background: Must be a veteran or an immediate family member/caregiver of a service member.
- Lived Experience: Willingness to use personal experiences in the military community to build rapport and trust.
- Skills: Strong active listening, conflict resolution, crisis management, and the ability to maintain confidentiality.
Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.