ServiceNow Platform Architect

apartmentJudge Group, Inc. placeBalcones Heights calendar_month5/7/26

Location: Balcones Heights, TX
Description:
Job Title: ServiceNow Platform Architect

Location: San Antonio, TX (Onsite) - Full-Time Role

Summary:

We are looking for an experienced ServiceNow Platform Architect to lead enterprise-level architecture, governance, and strategic adoption of the ServiceNow platform. This role requires a strong balance of hands-on technical expertise and advisory capabilities, working closely with executive stakeholders, platform owners, and delivery teams.

The architect will focus on long-term platform health, scalability, security, and modernization while reducing technical debt and driving adoption of new ServiceNow capabilities, including AI, GenAI, and automation features.

Required / Mandatory Skills:

8+ years of experience within the ServiceNow ecosystem
4+ years of experience specializing in ServiceNow architecture, design, and implementation
Experience delivering at least two ServiceNow implementations, including one large enterprise engagement
Strong understanding of ServiceNow platform architecture and core components
Hands-on expertise in:
JavaScript (client-side and server-side)
Glide APIs
Script Includes
Business Rules
Flow Designer
Service Portal
Deep knowledge of:
CMDB and CSDM
Instance strategy and platform governance
Security model and access controls
Integrations using REST, SOAP, and IntegrationHub
Experience across multiple ServiceNow modules such as:
ITSM, ITOM
CMDB / CSDM
IRM / GRC
HRSD
SecOps
SPM
CSM
Creator Workflows
Strong experience integrating ServiceNow with enterprise systems (ERP, HR, Cloud platforms, etc.)
Experience handling platform upgrades and simplifying or remediating customizations
Familiarity with Agile and DevOps methodologies
Excellent communication skills with the ability to present technical concepts to C-level stakeholders
Ability to work in a consulting and advisory role as a trusted expert guide

Qualification:

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Preferred
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) in one or more modules
Bachelor's degree in Computer Science, Information Systems, or equivalent experience

Key Responsibilities:

Act as a trusted advisor on ServiceNow platform architecture, governance, and maturity
Define and own the end-to-end technical strategy for the ServiceNow platform
Ensure scalability, performance, security, and long-term sustainability across modules
Establish and enforce platform governance, coding standards, naming conventions, and guardrails
Identify and proactively reduce technical debt while promoting out-of-the-box capabilities
Translate business goals into phased technical roadmaps
Collaborate with enterprise architects to integrate ServiceNow with core business systems
Provide technical leadership and mentorship to developers and administrators
Evaluate and recommend new ServiceNow capabilities, including GenAI and Now Assist
Lead proof-of-concept and pilot initiatives for new features
Create and maintain high-level design documents, architectural diagrams, and best-practice guides
Promote ServiceNow adoption across business units beyond IT

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!

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