Retail Web & App Support Analyst - SOA 26-05049
NavitasPartners Milwaukee
Job Title: Retail Web & App Support Analyst
Location: Bolingbrook, IL 60440
Location: Bolingbrook, IL 60440
Duration: 6 Months (Contract)
Work Schedule:
- 5 days per week, including Saturday and Sunday
- Weekend shifts: 7:00 AM – 4:00 PM CT or 8:00 AM – 5:00 PM CT
- Plus 3 weekday day shifts
Position Summary
We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience.
This position requires weekend availability (Saturday and Sunday) along with three additional weekdays.
Key Responsibilities- Monitor website and application performance, including traffic, errors, and user activity
- Identify, troubleshoot, and escalate technical or operational issues as needed
- Triage and manage incident tickets based on severity and business impact
- Document issues clearly, including reproduction steps, screenshots, and timestamps
- Collaborate with IT, engineering, and business teams to resolve issues efficiently
- Track incidents through resolution and provide regular status updates
- Analyze basic performance metrics such as conversion rates and error rates
- Identify trends and provide actionable insights for improvement
- Execute test cases for new features and validate functionality across platforms
- Perform testing on desktop, mobile, and application environments
- Log, track, and follow up on defects until closure
- Maintain documentation for processes, workflows, and system updates
- Ensure data accuracy, system stability, and reliability
- Support ongoing digital initiatives and assist senior team members as needed
- Bachelor’s degree or equivalent practical experience in a relevant field
- 2+ years of experience in digital operations, eCommerce, or technical support roles
- Strong analytical, troubleshooting, and problem-solving skills
- Basic understanding of website functionality, mobile applications, and user experience principles
- Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred
- Excellent communication, documentation, and organizational skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater.We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
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