Enterprise Service Desk Technician - New Orleans - Secret Cleara with Security Clearance
SOC/Day & Zimmermann Federal Services New Orleans
Enterprise Held Desk Technician needed for a long term contract opportunity with SOC's client to work in New Orleans, LA. ***Active Secret Clearance is required*** This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.
If you join our team, you will be part of the largest IT services program in Naval history.
As a member of the team, you will assist in the delivery of the core backbone of the Navy- Marine Corps, including cybersecurity services, network operations, service desk, and data transport.
Ultimately, SOC will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as a Help Desk Support Representative?You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
Additional duties will include:- Provide health and status monitoring of the networks.
- Documenting and communicating outage information to co-workers and customers.
- Executing scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
- U.S. Citizen with an active DOD Secret security clearance.
- DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e.
- Must be willing to work shifts, including evenings and weekends.
- Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer.
#DZFED #INDSOC
TekSynapNew Orleans
to service
• level agreements .
REQUIRED QUALIFICATIONS
• Active Secret security clearance
• DoD 8570 IAT Leve I or II Certifications (e.g., CompTIA Security+ Ce, CCNA Security, GSEC, SSCP)
• Bachelor's degree or Master's degree in Engineering, Computer Science...
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