Senior ServiceNow Enterprise Tools Support Specialist with Security Clearance
GovCIO Washington
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal.
This role supports mission- critical systems that enhance national security and operational efficiency.
This position will be in Washington, DC and will be a hybrid remote position.
Responsibilities- Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
- Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
- Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
- Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
- Develop and implement automation and monitoring solutions to improve system reliability and performance.
- Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
- Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
- Document technical solutions, system configurations, and standard operating procedures (SOPs).
- 6++ years of hands-on experience with ServiceNow administration and development.
- Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
- Strong understanding of ITIL frameworks and best practices.
- Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
- Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.
Preferred Skills and Experience
- Active ServiceNow Certified System Administrator or Developer Certification.
- Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
- Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
- Familiarity with Agile development and DevSecOps environments.
- USD $140,000.00 /Yr.
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