Senior ServiceNow Enterprise Tools Support Specialist with Security Clearance

apartmentGovCIO placeWashington calendar_month 

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal.

This role supports mission
  • critical systems that enhance national security and operational efficiency.
The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization.

This position will be in Washington, DC and will be a hybrid remote position.

Responsibilities
  • Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
  • Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
  • Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
  • Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
  • Develop and implement automation and monitoring solutions to improve system reliability and performance.
  • Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
  • Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
  • Document technical solutions, system configurations, and standard operating procedures (SOPs).
Qualifications Bachelor's with 8+ years (or commensurate experience) Required Skills and Experience
  • 6++ years of hands-on experience with ServiceNow administration and development.
  • Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
  • Strong understanding of ITIL frameworks and best practices.
  • Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
  • Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.
Clearance Required: US citizenship is required to acquire a Top Secret Clearance.
Preferred Skills and Experience
  • Active ServiceNow Certified System Administrator or Developer Certification.
  • Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
  • Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
  • Familiarity with Agile development and DevSecOps environments.
Posted Salary Range USD $130,000.00
  • USD $140,000.00 /Yr.
apartmentT2C-GlobalplaceAlexandria, 7 mi from Washington
Trident Technologies and Consulting - Global, LLC | 2653Bruce B Downs Blvd Suite 108-157 | Wesley Chapel FL 33544 Integrated Logistics Support Specialist Job Title: Integrated Logistics Support Specialist Work Location: Alexandria, VA Position...
apartmentIndotronix International CorpplaceWashington
Job Posting:  •  Senior Staff Audit Support Specialist  •  Location: Washington, DC 20005 (Hybrid Role: 2-3 days on-site)  •  Duration: 6 Months  •  Pay Rate: $30.00  •  $39.00/hr on W2 Job Summary The Senior Staff Audit Support Specialist assists...
apartmentThe Swift GroupplaceCollege Park (MD), 7 mi from Washington
Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe. We are looking for a Research Support Specialist to join a dynamic team in College Park, MD. Research Support Specialist...