Service Desk Technician with Security Clearance
Ascension Federal Services Inc Tampa
Service Desk Technician (Jr
-Mid-Sr) Location: Tampa, FL, 33601 Clearance: TS/SCI Job Description: The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams.
The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.
Responsibilities:- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Escalate complex problems to higher-level support teams
- Document and track all support requests and resolutions in a ticketing system
- Install, configure, and maintain hardware and software
- Assist with the setup and maintenance of network and server infrastructure
- Provide training and support to end-users on new hardware and software
- Stay up-to-date with the latest technology trends and advancements Requirements:
- Associate's or Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role
- Excellent communication and customer service skills
- Strong technical background in hardware, software, and networking
- Experience with ticketing systems and remote support tools
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects
Reliance Test & Technology, LLCTampa
five years applicable experience. Must have a good understanding of engineering practices and principles and knowledge of related sciences and disciplines. OTHER REQUIREMENTS: This position requires a Secret security clearance.
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