IT Support Specialist

Location: Minneapolis, MN (hybrid)

Overview:

The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Provide technical support to employees via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems, applications, and peripherals
• Monitor and maintain the performance of IT systems and networks
• Assist with the implementation of new technology and upgrades
• Create and maintain documentation for IT processes and procedures
• Collaborate with other IT team members to identify and resolve complex technical problems
• Train and support employees on the use of technology and software
• Stay up-to-date with the latest technology trends and developments
• Adhere to security protocols and maintain data confidentiality
• Participate in on-call rotation for after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT support
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware, software, and network issues
• Familiarity with Active Directory, Microsoft Office, and other common business applications
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Experience working in a government agency or similar environment is a plus

We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• The chance to make a positive impact on the community through your work

Join our team and help us deliver high-quality IT support to our employees and the community.