Customer Care Specialist/ part-time weekends 3
Job Overview
The Cloud Security Alliance (CSA) is the world’s leading organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. CSA harnesses the subject matter expertise of industry practitioners, associations, governments, and its corporate and individual members to offer cloud security-specific research, education, training, certification, events, and products.CSA’s activities, knowledge, and extensive network benefit the entire community impacted by the cloud — from providers and customers to governments, entrepreneurs, and the assurance industry — and provide a forum through which different parties can work together to create and maintain a trusted cloud ecosystem.
The Cloud Security Alliance is seeking a Customer Care Specialist for a part-time position that covers weekends and some weekday coverage.
This position will support a wide range of customers, members, volunteers, and internal staff through (primarily) a helpdesk support platform. Tasks include direct ticket management and issue resolution via Zendesk, crafting and maintaining articles and FAQs in a static help-center environment, and constantly learning about CSA’s many products, departments, and research initiatives.Work will be mostly handled remotely with flexible weekend hours, but there is potential for some weekday coverage and occasional days based out of CSA’s Bellingham, WA office.
Associate's degree or equivalent
Support Desk experience a plus
Comfortable working with a variety of computer programs