Retail Sales Associate / Customer Service

Overview:

Studio Benefits:

• Competitive pay
• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio
• 401k, Vision, Dental, Health Insurance, Life Insurance and Disability Insurance

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today

Pay: up to $15-$17/hour plus bonuses

Education:

• High school or equivalent (Required)

Additional Compensation:

• Commission
• Bonuses
• Store Discounts

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Responsibilities and Duties:

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Assist with administrative duties as assigned

Qualifications and Skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.