Front Desk | Auditor | Customer Service OVERNIGHT
Department: Rooms
Supervisor: Front Office Manager, Guest Service Manager, and/or GM
Summary
The Night Auditor is responsible for overseeing the front desk operations during overnight shifts while ensuring the accuracy of daily financial transactions and reports. This role combines customer service with accounting duties, requiring attention to detail, strong organizational skills, and the ability to work independently.The Night Auditor ensures a smooth guest experience during nighttime hours, reconciles daily revenue, and prepares reports for management.
Essential Duties and Responsibilities include the following. Other duties may be assigned.- Manage front desk operations during overnight shifts
- Check in late-arriving guests and handle checkouts as needed
- Reconcile daily financial transactions and balance accounts
- Generate and distribute daily reports for management
- Monitor and respond to guest inquiries and requests
- Ensure security and safety protocols are followed overnight
- Audit room rates, charges, and payment methods for accuracy
- Assist with reservations and room assignments
- Address and resolve any guest complaints or issues
- Coordinate with housekeeping and maintenance for early-morning needs
- Maintain accurate records of occupancy and revenue
- Prepare the front desk for the morning shift transition
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
6 months or more of front desk experience; preferably with brand experience
Certificates, Licenses, Registrations
May be required to hold a current TABC (TX) or RVSP (LA) certification.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.