IT Hosp Contact Center Operator - Orlando Health - Bayfront - Full Time

Position Summary:

📞 Telecommunications Operator

Orlando Health

💙 Why Orlando Health?

“At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.”

Orlando Health is a leading healthcare system with:

• 🏥 3,200 beds across 15 hospitals and emergency departments
• 👩⚕️ 22,000+ team members and nearly 4,200 physicians
• 🧠 80+ specialties and subspecialties
• ⭐ Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma

🎁 Benefits & Perks

Eligible team members receive:

• ✅ Day One Benefits (medical, dental, vision)
• 💰 403(b) Retirement Plan with match
• 🌴 Paid Time Off (PTO)
• 🎓 Tuition Reimbursement & Student Loan Repayment
• 📚 FREE Education Programs
• 👶 Paid Parental Leave
• 🐾 Pet insurance, backup childcare/elder care, and more
• 🌙 Shift differentials for evenings, nights, and weekends

📝 Position Summary

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.

• 📲 Answer and process high-volume calls with professionalism and accuracy
• 🚑 Dispatch and coordinate codes, trauma calls, and emergency notifications
• 🚨 Monitor alarm systems and notify appropriate personnel in real time
• 🤝 Transfer calls using warm handoffs
• 💻 Utilize systems to process messages, work orders, and service requests
• 📢 Page physicians and on-call personnel as needed
• 🔊 Initiate overhead announcements clearly and accurately
• 🕒 Support 24/7 operations, including nights, weekends, and holidays
• 📋 Follow all Orlando Health policies and emergency protocols (HICS)

• 📅 Maintain on-call schedules
• 📈 Participate in training and professional development
• ✅ Support compliance and continuous improvement

🎓 Qualifications

• 🎓 High School Diploma or equivalent

• 📞 Call center or customer service experience preferred

• ❌ None required

• 💬 Strong communication and multitasking skills
• 🧘 Ability to stay calm in high-pressure situations
• 🔍 Attention to detail and accuracy
• 🔄 Flexibility with scheduling