Customer Service Representative

If you are an empathetic self-starter driven by metrics, we want you to join our high-volume production team!

• 100% Remote US - equipment is provided
• Must have reliable internet and complete internet speed test
• must be able to hardwire internet
• Wifi is not permitted
• Must have quiet, private, and distraction-free work environment
• Start Date: antcipated 5/18 and will have additional dates
• Pay Rate: $20/hr
• Hours: Training is approx 4-6 weeks from 8AM-5PM CST; after training, must be available for a set schedule between 7AM-7PM CST

• High School Diploma or equivalent is required.
• Exceptional, professional verbal communication skills with a friendly, patient-centric focus.
• Experience: 2-4 years of related customer-facing experience, with previous call center or customer service environment in the Healthcare field. Knowledge of insurance billing and general pharmacy operations is a plus.
• Experience with Microsoft products and ability to multitask using specific software programs while speaking with customers or staff.
• Ability to type a minimum of 40 WPM and accurately transcribe notes while speaking.
• Self-Management: Must be an independent worker and self-starter with solid time management skills and a solid work ethic driven to achieve daily/weekly metrics.

Client required assessments will be emailed and must receive passing score to be considered for this position. Please email your resume to courtney.mercier@randstadusa.com for information, your resume to be reviewed, and potential next steps!

education: High School

• Applies acquired job skills and company policies and procedures to complete assigned tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with Supervisor or senior peers on complex and unusual problems
• Accountabilities in this role
• Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
• Resolve patient's questions and concerns regarding patient journey status
• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow-ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources, which may include healthcare providers, to process new applicants
• Steward patient accounts from initial contact through final approval/denial

• Active Listening
• Follow-up
• Empathy
• Typing Skills
• Telephone Etiquette
• Basic Software Skills
• Basic Computer Skills
• Call Center Support
• Customer support
• Adapting to Change

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.