Housekeeper-Alpen Bluffs Outdoor Resort
POSITION OVERVIEW
Resort Housekeepers are responsible for regularly cleaning cabins, yurts, designated amenities and buildings to ensure the resort remains presentable and sanitary at all times.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES- Clean and style cabins, yurts, laundry facilities, bathhouses and public areas efficiently, to brand expectations, and with great attention to detail.
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Effectively communicate with guests to identify needs and ensure guest satisfaction.
- Take ownership to resolve guest challenges, working collaboratively with the resort Guest Services team and resort leadership.
- Always maintain professionalism consistent with brand and company expectations.
- Know and communicate resort emergency procedures; inform and assist guests in emergencies.
- Maintain inventory of all linens, in-room amenities and cleaning supplies.
- Report maintenance and repair needs in a timely fashion to Housekeeping Lead or Maintenance Service Manager.
- Properly launder lodging sheets and towels
- Be proud of your surroundings, keeping proper uniform and name tag and a tidy appearance
- Take on additional tasks as necessary or assigned by resort leadership
- Basic reading, writing and math skills and the ability to use computer applications.
- Ability to thrive in a collaborative team environment.
- Exceptional customer service and communications skills and a friendly demeanor.
- Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with minimum supervision.
- Ability to work weekends and holidays on a regular basis.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:
- Stand for long periods of time
- Walk; sit; use hands to finger, handle or feel; reach with hands and arm
- Frequently required to balance; stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 50 pounds.
Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Management reserves the right to add to or modify the duties and/or responsibilities at any time.