Customer Service Representative
Shik Innovation Group Charlotte Full-time
About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
Introduction
Be part of a customer-focused team where delivering excellent service creates positive experiences. This role is ideal for individuals who enjoy helping others and building strong communication skills.
Responsibilities- Assist customers with inquiries, concerns, and service requests.
- Provide accurate, professional, and friendly support.
- Resolve basic issues and escalate when necessary.
- Maintain organized records of customer interactions.
- Support daily operations and contribute to team goals.
- Strong interpersonal and communication skills.
- Customer-focused with a positive and professional attitude.
- Reliable, detail-oriented, and organized.
- Comfortable interacting with diverse individuals.
- Basic computer skills preferred.
- Entry-level applicants encouraged; training provided.
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