IT Dispatcher/Service Coordinator

The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

While this is a fully remote position, we are looking for someone local in the Detroit Metro area.

Proactive Technology Is Different:

• Monthly check-ins
• Fun, team-based approach
• Constantly learning
• We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.

Must Have:

• Customer Service experience
• Proficient typing skills
• Friendly and positive attitude
• Self-motivated
• Strong multi-tasking and organizational skills
• Ability to work in a fast-paced environment
• Problem solver
• Reliable internet connection

Good To Have:

• Bachelor's degree
• Call center experience
• MSP experience
• Familiarity with ConnectWise PSA

Responsibilities:

• Answering phone calls
• Client communication
• Scheduling onsite visits
• Creating tickets
• Replying to emails
• Monday - Friday schedule

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Quarterly Bonus and Reviews
• Full Time
• Dental & vision insurance
• 401(k) matching