Front Desk Associate (7a-3p Shift - Full Time)
Fairfield by Marriott - Cincinnati, Ohio Cincinnati
Be the Face of Our Hotel!
Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations.If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!
Why You’ll Love It- Make a direct impact on guest satisfaction every day
- Work in a dynamic, team-oriented environment
- Competitive pay, flexible schedules, and opportunities to grow in hospitality
- Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations
- Greet guests warmly, build personal connections, and anticipate their needs
- Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
- Promote brand loyalty program and follow brand hospitality sales standards
- Staff and maintain the market area, ensuring stock is organized and shelves are tidy
- Record guest requests, special needs, early arrivals/late departures, and communicate issues
- Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
- Assist with maintenance requests and coordinate with on-property maintenance as needed
- Complete all required training and compliance tasks, including CPR and TIPS certification
- Maintain a clean, organized front desk, dry storage, and adjacent areas
- Support smooth communication between all hotel departments
- Guest-focused, friendly, and professional
- Reliable with flexible availability, including evenings, weekends, and holidays
- Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
- Strong communicator and problem solver
- Physically able to stand for long periods and perform light lifting as needed
Cincinnati
oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests.
You will also...
Beavercreek (OH), 40 mi from Cincinnati
to the position.
Qualifications:
Education: High School diploma or GED
Licenses or other required certifications: None
Experience: Previous front desk, clerical and/or data entry experience preferred
Specialized knowledge, skills, or abilities...
Crestview Hills, 17 mi from Cincinnati
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