Business Process Improvement (BPI) Lead

• Lead cross-functional project teams to implement operational changes and improvements.
• Utilize Lean Six Sigma methodologies to drive global process improvement projects.
• Build and maintain strong relationships with stakeholders to ensure effective collaboration.
• Analyze data to identify root causes of operational challenges and develop metrics for process measurement.
• Communicate progress and present improvement opportunities to senior leadership.
• Create and apply Failure Modes and Effects Analysis to mitigate process failures.

• 5+ years of experience in operations or a related field, preferably with an industrial engineering background.
• Proven knowledge of customer service and contact center operations.
• Strong stakeholder management and communication skills.
• Experience in project management and leading cross-functional teams.
• Intermediate proficiency in SQL and Excel for data analysis.

• Lean Six Sigma Green Belt or Black Belt certification or equivalent experience.
• Strong analytical capabilities with a focus on driving business metrics.
• Ability to work in ambiguous environments and adapt to changing priorities.
• Experience in process and systems design and improvement.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and empowered to contribute their unique perspectives.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.