Service Desk Jobs in Alexandria
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NTT DATA Federal Government, LLCAlexandria
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk...
Alexandriaicims.com
Technician will also set up compatible replacement hardware of equal or better performance upon receipt of a hardware failure based on the priority of the service desk request.
• Additionally, you track the delivery status of items sent out for repair...
Decisionpoint CorporationAlexandria
Overview
DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
The Program Manager provides...
AretumArlington (VA), 5 mi from Alexandriaworkable.com
a skilled and motivated Service Desk Manager. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.
Due to the nature of our work as a federal...
22nd Century Technologies, Inc.Alexandria
I/Tier II desktop and help desk support for end users
Respond to service desk tickets, phone calls, emails, and walk-up support requests
Troubleshoot hardware, software, printer, network, and connectivity issues
Install, configure, and maintain...
System One Holdings, LLCAlexandria
transparency Service Desk Trend Analysis & Training Feedback Loop:
• Conduct monthly service desk trend analysis identifying:
• Top 10 recurring issue categories requiring knowledge base articles or training updates
• Response and resolution time performance...
Qualcomm TechnologiesAlexandria
Principal Duties & Responsibilities
• Serves as escalation point from service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.
• Collects, troubleshoots, and debugs...
Decisionpoint CorporationAlexandria
Overview
DecisionPoint seeks an APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
This position is responsible...
Decisionpoint CorporationAlexandria
Overview
DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
This role is responsible for overall...
22nd Century Technologies, Inc.Washington, 7 mi from Alexandria
Title: Service Desk Manager
Client: NDU
Location: Washington, DC Provides onsite Service Desk support at National Defense University, staffing the help desk in support of the day-to-day operations and support of IT applications. The minimum...
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