Service Manager Jobs in Springfield (MA)
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Search Results - Service Manager Jobs in Springfield (MA)
MakinoSpringfield (MA)
Utilize service metrics and customer feedback to continuously improve performance and satisfaction
Key requirements
• Leadership experience in machine tool or related high-tech manufacturing environment
• Proven track record managing remote technical...
ICFSpringfield (MA)
Administration, Computer Science, Data Analytics, Training & Instructional Design, Service Management, Customer Experience, or related field (or high school diploma with four years of relevant experience)
• Minimum 6 years of relevant experience; Master’s degree...
MongoDBSpringfield (MA)
in selling Professional Services or technology solutions at an enterprise software company
• Experience as architect, consultant, project manager, or Professional Services manager
• Experience positioning and selling professional services internally
• Quota...
TakedaSpringfield (MA)
leading distributed teams including offshore and GCC delivery models
• Proven track record improving employee experience, service quality, cycle time, and cost-to-serve
• Deep expertise in knowledge management, taxonomy, analytics, self-service, and KPI...
Caring Health CenterSpringfield (MA)
delivery
• Advise stakeholders on workflows to enable data-driven decision making
• Implement ITSM practices with service levels to optimize help desk and support processes
• Escalate software-related service management issues and ensure professional user...
Deutsche Post DHLSpringfield (MA)
Overview
In this role you will design and oversee application support and IT service management for IRM, ensuring production IT services are stable, resilient, and aligned with group policies. You will lead global application support, manage 24/7...
AstreyaSpringfield (MA)
including SCIM provisioning and SSO configurations
• Comfort engaging with application owners and external vendors to troubleshoot integrations
• Familiarity with IT service management and ticketing systems (Jira, ServiceNow)
• Strong attention to detail...
Inspira FinancialSpringfield (MA)
Define triage/escalation criteria with Level 2 Ops and Engineering
• Oversee incident management for SEV1–SEV4 and ensure proper closure/communication
• Drive continuous improvement through automation, self-service, and knowledge base strategy...
NTT DATASpringfield (MA)
service management
• AIOps and observability
• cloud modernization...
TEKsystemsSpringfield (MA)
Key requirements
• 15+ years in IT and/or professional services with subject matter expertise
• Experience delivering projects/programs and managing client professional services agreements
• Frequent interactions with CXO-level or equivalent
• 15...
Commonwealth of Virginia, USASpringfield (MA)
platform initiatives including integrations, automation, and deployment patterns
• Develop tools and processes to improve administration, monitoring, licensing, and consumption-based service management
• Translate business needs into practical solutions...
CliftonLarsonAllenSpringfield (MA)
Overview
In this International Tax Services Manager/Director role, you advise on complex cross-border tax matters and lead strategic client engagements. You’ll mentor associates, drive business development, and manage engagements across CLA’s ITS...
Quest DiagnosticsSpringfield (MA)
Solutions
• Monitor service interruptions, outages, and updates; report metrics and drive improvements
• Develop or refine Infrastructure Service Management roadmaps and resource planning
• Lead or participate in M&A integration activities related...
SITA - Société Internationale de TélécommunicationsSpringfield (MA)
to support governance
• Lead complex technology and managed-service opportunities from qualification through closing
• Coach a virtual account team across BD, Solution Design, Commercial Management, Bid Management, Pricing, Delivery, and Service Management...
OktaSpringfield (MA)
scenarios and ensure accurate, trusted responses from chatbots and agentic AI. Your work drives smarter self-service, better knowledge management, and measurable improvements in user experience. This role offers impact at scale, bridging AI innovation...
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