Technical Customer Support Jobs in Gaithersburg
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Search Results - Technical Customer Support Jobs in Gaithersburg
TruGreen LawnCare-Gaithersburg
the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical...
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appcast.io -
Gaithersburg
1 year.
Responsibilities:
Essential Competencies:
• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills
Essential Duties and Responsibilities:
1. Supports the Donation Express Manager...
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icims.com -
Chenega Corporation-Gaithersburg
and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
How you'll grow...
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Leidos-Gaithersburg
and performance management.
• Serve as the first line of technical support for users, performing initial triage and resolving routine issues.
• Ensure compliance with SLAs, KPPs, and customer support performance metrics.
• Oversee intake, categorization, routing...
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Leidos-Gaithersburg
operations in Federal or DoD environments.
• Experience leading and mentoring technical support or service desk teams.
• Experience managing incident response, escalation workflows, and service performance metrics.
• Experience in customer success operations...
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Leidos-Gaithersburg
Document data pipelines, data models, and governance policies to ensure clarity and compliance. * Provide direct assistance to customers, addressing inquiries and resolving technical issues. * Monitor service level agreements (SLAs) and provide regular...
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Leidos-Gaithersburg
understanding of customer success operations and service portfolio management.
• Experience with data analytics, AI, and enterprise data platforms.
• Proven ability to translate business requirements into functional and technical specifications.
• Experience...
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MedStar Health-Gaithersburg
and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
• Exhibits professionalism courtesy and excellent customer service while interacting with patients guests and co-workers.
• Ability to work effectively...
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appcast.io -
Leidos-Gaithersburg
data pipelines, data models, and governance policies to ensure clarity and compliance. * Provide direct assistance to customers, addressing inquiries and resolving technical issues. * Monitor service level agreements (SLAs) and provide regular reports...
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Leidos-Gaithersburg
or metadata management concepts.
• Strong leadership and communication skills.
• Experience in customer support and engagement initiatives. * Preferred Qualifications: * Active TS/SCI clearance.
• 6+ years of experience in data architecture and engineering...
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