Ticketing Jobs in San Antonio

• Create a support request in the ticketing system during initial contact with the customer, except on weekends...

• Comply with Discounts and Point-of-Sale policies and procedures
• Comply with approved ticketing procedures to include coupons, sales, voids etc.
• Consistently enhance and up-sell park promotions...

• Resolve high priority...

• Experience with a ticketing system such as Service Now.
• Microsoft Server experience (2016, 2019 & 2022).

Original Posting...

• • Experience working with a ticketing system such as Service...

• Setting up and providing support for Audio/Visual systems.
• Gaining experience with IT support ticketing systems.
• Offering Desktop Support to all users.
• Candidate must possess a minimum of 2 years...

Operations Support ticketing system

• Complete form processing/data entry in a timely and accurate manner
• Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a Manager, or other...

• Familiarity with Service Desk Ticketing systems.
• Strong analytical and problem-solving abilities.
• Exceptional communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities...

1. Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
2. Assist with identifying problems and providing potential resolutions.
3. Coordinates...

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided...

• Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system.
• Conduct thorough analysis of recurring issues...

• Experience with a ticketing system such as Service Now.
• Microsoft Server experience (2016, 2019 & 2022).

Original Posting...

• Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system.
• Conduct thorough analysis of recurring issues...

• Problem Resolution – Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix...