User Research Jobs in Aurora
performance (manage the operation of the Service Desk phone and tracking systems, manage incoming user calls or requests, log incidents and service requests, review incoming incidents and service requests, research and provide resolutions to user problems...
progress, challenges, and solutions effectively to stakeholders.
Documentation- Creates and maintains technical documentation, including design documents, and user manuals.
- Ensures the documentation is accurate, up-to-date, and easily accessible...
of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices...
for conducting userresearch to understand user needs, behaviors, and pain points, and translating these insights into actionable recommendations for improving our products.
What You'll Do
Plan and conduct userresearch studies using a variety of qualitative...
Responsibilities:
- Conduct userresearch to understand user needs, behaviors, and pain points.
- Create user personas, user journey maps, and other UX deliverables to guide the design process.
- Design wireframes, prototypes, and user interfaces using industry...
- Strong understanding of usability principles, journey mapping techniques, information architecture, and interaction design.
- Experience in conducting userresearch and usability...
- Capture customer perception using accurate research methodologies in a lean fashion while remaining objective in representing findings...
testing and quantitative/qualitative customer research.
Driving collaboration with Product Managers to define user problems and produce designs during all stages of the product life cycle — from the discovery of opportunities to the delivery of customer...
- Continually improving LLM performance and accuracy
- Support the design, architecture, and implementation of scalable...
- Manage end users on the International Tax Compliance software programs licensed by the Company to file international income tax returns.
- Assist...