GuidehouseVentura
Provides excellent customer service to all individuals.Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered with...
McDonald's CorporationVentura
will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development...
Hollister Co. StoresVentura
relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
What You’ll Do
Customer Experience
Store Presentation and Sales Floor
Communication
Asset Protection and Shrink
Policies and Procedures
Training...
Path-ArcCamarillo, 12 mi from Ventura
experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize...
EquusVentura
requirements - Ensure a positive customer experience for all internal and external customers
• Ability to interpret funder priorities and develop implementation plans
• Develop and maintain effective relationships with our customers, including the funding...
Belmont VillageOxnard
Belmont Village Sabre Springs (Poway).Evening Creek Drive South San Diego, CA 92128.Conveniently located near I15 and Rancho Penasquitos Blvd.Immediately Hiring Concierge Receptionist.Monday/Tuesday/Wednesday/Saturday: 2:30pm-10pm.A Life Changing Career That Changes More Than One Life.Belmont Villag...
Belmont VillageOxnard
Freedom Lane, Aliso Viejo, CA 92656.Hiring PRN or On-call Caregivers/CNAs - $19-$21/hour .Instant Access to Wages Before Payday, Flexible scheduling, Meals Provided, Excellent Benefits & Paid Time Off available (Full-Time employees).Is Belmont Village a Good Match for You?.Belmont Village e...
Belmont VillageOxnard
BELMONT VILLAGE ALISO VIEJO .Freedom Ln, Aliso Viejo, CA 92656.Hiring Part-Time Receptionist/Concierge.Friday and Saturday 7:30am-3:30pm.Prior Experience with multi-line phone system and exceptional customer service skills are required.Excellent position for a second act career or for those who...
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Customer Experience Marketing Manager
Carpinteria | www.resume-library.com |
We’re looking for a highly-talented Customer Experience Marketing Manager to join our client's Customer Marketing team. In this role, you’ll be responsible for developing and implementing the customer onboarding and retention strategy and engagement activities across the customer lifecycle.
You’ll design, develop, and manage global, scalable campaigns and programs designed to drive customer adoption and support overall expansion and retention goals. This position reports into the Sr. Manager, Customer Experience Marketing.
Responsibilities:
As a Customer Experience Marketing Manager, you’ll partner across marketing, sales, customer success, partner and product teams to deliver innovative ways to support initiatives aimed at delivering best-in-class experiences for customers that increase lifetime value and reduce churn.
You will use your blend of skills and leverage appropriate channels to deliver the right content to the right customer at the right time.
Develop, manage, and optimize Onboarding and Adoption programs, including customer communications such as usage nurtures, integration promotion, certification and training webinars to increase usage and support adoption and retention goals
Develop a deep understanding of our customers and their behavior to create strategic plans, programs, resources, and content to accelerate product adoption and app marketplace integration installations
Lead and collaborate with teams from CS, to Product, to Analytics and Creative to design and deliver the best possible customer experiences
Work closely with product marketing and content providers to build content strategy to educate customers on product usage and adoption
Use analytics and customer insights to design and optimize adoption and integration initiatives and touch points that support customer retention, leading to overall customer growth
Be proactive in measuring and evaluating performance and adjust strategy as needed to drive business outcomes, presenting results, recommendations and next steps.
Requirements:
Bachelor’s degree preferred or equivalent work experience required
8+ years of proven work experience in adoption/retention marketing, customer lifecycle, or similar role (preferably in a B2B SaaS environment)
Experience in the end-to-end design, development, and management of global adoption marketing programs, strategies and/or processes.
An analytic mindset and skills to measure performance with a data-driven approach to decision-making.
A deep understanding of customer segmentation and how various marketing channels compliment each to support successful cross-channel retention campaigns
Ability to analyze what’s working and what’s not, and directing teams to maximize effectiveness
Excellent interpersonal skills, ability to build strong relationships and partner across teams
You’ll design, develop, and manage global, scalable campaigns and programs designed to drive customer adoption and support overall expansion and retention goals. This position reports into the Sr. Manager, Customer Experience Marketing.
Responsibilities:
As a Customer Experience Marketing Manager, you’ll partner across marketing, sales, customer success, partner and product teams to deliver innovative ways to support initiatives aimed at delivering best-in-class experiences for customers that increase lifetime value and reduce churn.
You will use your blend of skills and leverage appropriate channels to deliver the right content to the right customer at the right time.
Develop, manage, and optimize Onboarding and Adoption programs, including customer communications such as usage nurtures, integration promotion, certification and training webinars to increase usage and support adoption and retention goals
Develop a deep understanding of our customers and their behavior to create strategic plans, programs, resources, and content to accelerate product adoption and app marketplace integration installations
Lead and collaborate with teams from CS, to Product, to Analytics and Creative to design and deliver the best possible customer experiences
Work closely with product marketing and content providers to build content strategy to educate customers on product usage and adoption
Use analytics and customer insights to design and optimize adoption and integration initiatives and touch points that support customer retention, leading to overall customer growth
Be proactive in measuring and evaluating performance and adjust strategy as needed to drive business outcomes, presenting results, recommendations and next steps.
Requirements:
Bachelor’s degree preferred or equivalent work experience required
8+ years of proven work experience in adoption/retention marketing, customer lifecycle, or similar role (preferably in a B2B SaaS environment)
Experience in the end-to-end design, development, and management of global adoption marketing programs, strategies and/or processes.
An analytic mindset and skills to measure performance with a data-driven approach to decision-making.
A deep understanding of customer segmentation and how various marketing channels compliment each to support successful cross-channel retention campaigns
Ability to analyze what’s working and what’s not, and directing teams to maximize effectiveness
Excellent interpersonal skills, ability to build strong relationships and partner across teams
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