California's Great AmericaSanta Clara
Joining our California’s Great America team means you’ll keep our guests safe in the park.Patrol and investigates disturbances such as, park rule violations, theft, unlawful intrusion, erratic behavior, fires, property damage, and provide aid.Respond to emergency and/or alarm calls, if necessary.Ass...
Hollister Co. StoresSan Jose, 9 mi from Campbell (CA)
Job Description
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million...
Hollister Co. StoresSan Jose, 9 mi from Campbell (CA)
Job Description
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million...
Abercrombie and Fitch StoresSanta Clara, 5 mi from Campbell (CA)
Job Description
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million...
Belmont VillageMilpitas
BELMONT VILLAGE LOS GATOS .Full-time and Part-time Caregiver positions available: .Rotation schedule - will include weekends/Holidays as scheduled.Is Belmont Village a Good Match for You?.Belmont Village employees provide premier healthcare and hospitality services for seniors living withi...
Belmont VillageMilpitas
BELMONT VILLAGE LOS GATOS .Union Ave, Los Gatos, CA 95124.Free Parking Available On-Site - check in at reception .Hiring Part-Time Waitstaff $18/hr - 11am to 8:00pm.No Late Night Shifts, Free Meals during your shift, Excellent Growth Potential in the rewarding field of senior living!.Is Be...
StyleAISan Francisco, 43 mi from Campbell (CA)
for small businesses to establish a strong online presence.
About the Role
We are seeking a customer-centric Head of Customer Experience to lead our customer support and customer success teams. As the Head of Customer Experience at StyleAI, you...
TtecSaratoga (CA), 4 mi from Campbell (CA)
Bringing smiles is what we do at TTEC for you and the customer. As a Customer Service Representative working remotely in New York, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award...
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Customer Experience Specialist / Motorsports (Remote, USA)
APEX Wheels | Pleasanton | Full-time | apply.workable.com |
Are you passionate about performance cars, track days, and all types of motorsport? Do you love working directly with customers every day? Are you obsessed with connecting with other motorsports enthusiasts on a personal and professional level?
We have the perfect position for a customer-obsessed motorsports enthusiast here at Apex Wheels.
As a Customer Experience Specialist, you’ll play a vital role in bridging the gap between our Sales and Customer Service teams and supporting company growth. You’ll work on the front lines in a fast-paced environment interacting with track enthusiasts and racers daily.
Your objective is to respond to customer inquiries and provide the world-class customer service that Apex is known for. We're looking for someone who absolutely loves customer service and will want to be in this position for the long-haul.
The majority of your interactions will be via email, over the phone, and other similar platforms. Although you’ll take pride in your one-on-one customer interactions, real success will come from your ability to identify shortcomings of our current systems and processes and help management implement new efficient and effective solutions to improve the customer experience.
You will have a front-row seat to how the company functions from the inside out.
This is a remote position that can be done from anywhere in the contiguous USA and work hours are 8:30AM and 5PM PST.
Responsibilities
• Help customers place new orders and edit existing orders.
• Process returns, exchanges, warranties, and refunds.
• Review online orders for potential fraud or other issues prior to their release.
• Provide customers with status updates, and follow up on backorders.
• Use our CRM to track and process all customer questions and issues until they’re solved.
• Use our project management tools to stay organized and to collaborate with coworkers, especially Fitment Experts, Fulfillment and Production teams.
• Help create a white glove customer experience by creating new articles and guides related to all APEX post-sale customer matters.
• Be our customers’ advocate and represent their “pain points” as APEX expands within our communities.
• Learn to support additional products as the catalog expands.
• Proactively communicate customer concerns, trends, issues, and make recommendations for improvements.
• Align all communications with brand standards.
How to apply: When submitting your application, please write about the following topic in your cover letter: Tell us about your passion for providing top-tier customer service. Then help us understand what makes you uniquely qualified to advise customers looking for help getting their car ready for their next motorsport event?
Requirements
• Demonstrable experience providing excellent customer service via phone, email, and other communication methods.
• Track experience isn't required, but a passion and understanding of the motorsports world is a big plus. We'll give strong preference to candidates who do have performance motorsports experience.
• Skilled in technical and/or creative writing.
• Articulate with extremely clear written and verbal communication skills. Grammar fanatics are welcome.
• Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums
• Experience with NetSuite, Zendesk, and other ERPs or Ticketing systems is a plus.
• Experience with Sanity content management is a plus.
• Equipped with marketing street smarts so that all public communication represents the brand’s standards.
• Comfortable wearing multiple hats and collaborating across departments.
• Comfortable with telecommuting and skilled at staying focused and motivated from home.
• We will give strong preference to candidates who reside in the following states: CA, CO, FL, GA, NJ, OH, OR, PA, TX, WA
Benefits
• Full-time position $19 - 25 per hour depending on experience.
• 100% Apex paid employee Medical, dental, and vision benefits with buy-up options.
• Company contributions towards dependant medical benefits.
• 401k with employer matching after 6 months.
• Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries.
• Paid sick leave.
• Paid holidays.
• Support your track addiction with reimbursements for HPDE and autocross event registration fees.
• Eligibility for the SEMA college grant and loan forgiveness program.
• Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
• Employee discounts and freebies on APEX products and schwag.
• Participate in company activities including karting, spectating at races, track days, and more.
We have the perfect position for a customer-obsessed motorsports enthusiast here at Apex Wheels.
As a Customer Experience Specialist, you’ll play a vital role in bridging the gap between our Sales and Customer Service teams and supporting company growth. You’ll work on the front lines in a fast-paced environment interacting with track enthusiasts and racers daily.
Your objective is to respond to customer inquiries and provide the world-class customer service that Apex is known for. We're looking for someone who absolutely loves customer service and will want to be in this position for the long-haul.
The majority of your interactions will be via email, over the phone, and other similar platforms. Although you’ll take pride in your one-on-one customer interactions, real success will come from your ability to identify shortcomings of our current systems and processes and help management implement new efficient and effective solutions to improve the customer experience.
You will have a front-row seat to how the company functions from the inside out.
This is a remote position that can be done from anywhere in the contiguous USA and work hours are 8:30AM and 5PM PST.
Responsibilities
• Help customers place new orders and edit existing orders.
• Process returns, exchanges, warranties, and refunds.
• Review online orders for potential fraud or other issues prior to their release.
• Provide customers with status updates, and follow up on backorders.
• Use our CRM to track and process all customer questions and issues until they’re solved.
• Use our project management tools to stay organized and to collaborate with coworkers, especially Fitment Experts, Fulfillment and Production teams.
• Help create a white glove customer experience by creating new articles and guides related to all APEX post-sale customer matters.
• Be our customers’ advocate and represent their “pain points” as APEX expands within our communities.
• Learn to support additional products as the catalog expands.
• Proactively communicate customer concerns, trends, issues, and make recommendations for improvements.
• Align all communications with brand standards.
How to apply: When submitting your application, please write about the following topic in your cover letter: Tell us about your passion for providing top-tier customer service. Then help us understand what makes you uniquely qualified to advise customers looking for help getting their car ready for their next motorsport event?
Requirements
• Demonstrable experience providing excellent customer service via phone, email, and other communication methods.
• Track experience isn't required, but a passion and understanding of the motorsports world is a big plus. We'll give strong preference to candidates who do have performance motorsports experience.
• Skilled in technical and/or creative writing.
• Articulate with extremely clear written and verbal communication skills. Grammar fanatics are welcome.
• Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums
• Experience with NetSuite, Zendesk, and other ERPs or Ticketing systems is a plus.
• Experience with Sanity content management is a plus.
• Equipped with marketing street smarts so that all public communication represents the brand’s standards.
• Comfortable wearing multiple hats and collaborating across departments.
• Comfortable with telecommuting and skilled at staying focused and motivated from home.
• We will give strong preference to candidates who reside in the following states: CA, CO, FL, GA, NJ, OH, OR, PA, TX, WA
Benefits
• Full-time position $19 - 25 per hour depending on experience.
• 100% Apex paid employee Medical, dental, and vision benefits with buy-up options.
• Company contributions towards dependant medical benefits.
• 401k with employer matching after 6 months.
• Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries.
• Paid sick leave.
• Paid holidays.
• Support your track addiction with reimbursements for HPDE and autocross event registration fees.
• Eligibility for the SEMA college grant and loan forgiveness program.
• Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
• Employee discounts and freebies on APEX products and schwag.
• Participate in company activities including karting, spectating at races, track days, and more.
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