Customer Care Representative
Robert Half's Homebuilding client is in need of a contract to permanent customer care representative! This job is located in Mountain House.
Duties Include:
-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.
-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.
Top Requirements:
• Excellent communication skills, verbal and written
• Strong organizational and interpersonal skills
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
This job is 100% onsite and the hours are M-F 7am-4pm.
Duties Include:
-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.
-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.
Top Requirements:
• Excellent communication skills, verbal and written
• Strong organizational and interpersonal skills
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
This job is 100% onsite and the hours are M-F 7am-4pm.
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