Binny's Beverage DepotNiles
Assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store.Work as part of a team, following the directions of managers and supervisors, while adhering to the policies and procedures explained in the Emp...
AbbVieNorth Chicago, 34 mi from Chicago
partnership with all content stakeholders, HR Communications and supporting technologies teams to ensure all content and portal expectations are exceeded. In addition, this role will be heavily involved in all case management and knowledge management...
1872 ConsultingChicago
Manager to influence the technology decisions for the area based on this knowledge.
Analyze and consolidate all perspectives on the project – business needs, user experience, security, training, risk, time, cost, technology architecture, procurement...
ExpeditorsBensenville, 18 mi from Chicago
reports to the District Sales Manager.
Key Deliverables
These are the minimum results expected from a successful District Sales
Executive:
• Manage an assigned territory and demonstrate extensive knowledge of
potential customers and competitors...
AbbVieNorth Chicago, 34 mi from Chicago
procedures, policy manuals, knowledge management systems, and other reference materials.
Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
Participates in selection, training...
OutlierOak Park
In this role, you will become an AI Content Writer, assessing the quality of AI-generated writing, reviewing the work of fellow writers, and crafting original responses to prompts in order to teach the model what truly excellent writing looks like.
Highlights:</strong></p><ul><l...
OutlierElmwood Park
In this role, you will become an AI Content Writer, assessing the quality of AI-generated writing, reviewing the work of fellow writers, and crafting original responses to prompts in order to teach the model what truly excellent writing looks like.
Highlights:</strong></p><ul><l...
Belmont VillageChicago
HIRING EVENT! TUESDAY, MAY 14TH FROM 10AM - 3PM.Immediately Hiring Full and Part Time Private Caregivers .Shifts and schedules will vary depending on resident needs.Free garage parking on-site .Convenient to Fullerton Station.Belmont Village Lincoln Park - 700 W Fullerton Ave.Is Belmont Vi...
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Enterprise Customer Success Manager
PatientIQ | Chicago | Full-time | apply.workable.com |
The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals.
In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.
ROLE RESPONSIBILITIES
• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
• Maintain a positive geographic territory net revenue retention
• Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
• Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
• Maintain and regularly update the PatientIQ product documentation and internal wikis
• Manage Customer Success Analysts for your geography in order to support clients effectively
• Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
• Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team
Requirements
IDEAL QUALIFICATIONS
• Bachelor’s Degree or MBA in a related field
• 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
• Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
• Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
• Must have a solid technical aptitude for email, calendaring and working with shared documents
• Collaborative mindset to effectively work across internal teams across PatientIQ
• Ability to travel at least 25% annually
• Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
NICE TO HAVES
• Prior experience in healthcare, health-tech, or experience working in the medical industry
• Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
• Basic understanding of SQL and interacting with production software databases
Benefits
WHY WORK HERE?
• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.
ROLE RESPONSIBILITIES
• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
• Maintain a positive geographic territory net revenue retention
• Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
• Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
• Maintain and regularly update the PatientIQ product documentation and internal wikis
• Manage Customer Success Analysts for your geography in order to support clients effectively
• Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
• Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team
Requirements
IDEAL QUALIFICATIONS
• Bachelor’s Degree or MBA in a related field
• 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
• Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
• Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
• Must have a solid technical aptitude for email, calendaring and working with shared documents
• Collaborative mindset to effectively work across internal teams across PatientIQ
• Ability to travel at least 25% annually
• Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
NICE TO HAVES
• Prior experience in healthcare, health-tech, or experience working in the medical industry
• Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
• Basic understanding of SQL and interacting with production software databases
Benefits
WHY WORK HERE?
• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
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