Capital OneQueens
Senior Manager, Technical Program Management - Enterprise Data. As the Senior Manager of Technical Program Management in Capital One’s Enterprise Data and Machine Learning (EDML) division, you’ll be at the forefront of driving innovation and efficiency in our Data API ecosystem.
Manager, Technical P...
Procore TechnologiesNew York
Job Description
This is a hybrid position with the expectation to go into our New York office 1x per week.
We’re looking for a Manager of Customer Success to help lead, scale, and inspire a team of accomplished individuals committed to providing...
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Ambassador SearchNew York
Enterprise Customer Success Manager
150K
Hybrid role (3 days a week onsite)
NY City
About the Role:
The Enterprise Customer Success Manager is crucial in linking business needs with our tech platform. You’ll collaborate with Account Executives...
DatamaranNew York
and address client needs
Project manage the client onboarding process in collaboration with the Implementation & Training team
Requirements:
2+ years of experience as a Customer Success Manager or a similar role in a SaaS company
Experience in ESG...
ACG ResourcesNew York
AVP Assistant IT Manager bilingual Japanese Hybrid (Corporate Operations). Oversee IT Systems and Infrastructure in collaboration with IT Manager:. Manage the User Environment: In collaboration with IT Manager, oversee network access, storage, hardware set up, and software installation.
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Personal Lines Account Manager-Nassau County, NY. Independent insurance agency in Nassau County is looking for an account manager to be a part of their Personal Lines department. ...
ACG ResourcesNew York
AVP Assistant IT Manager bilingual Japanese Hybrid (Corporate Operations). Oversee IT Systems and Infrastructure in collaboration with IT Manager:. Manage the User Environment: In collaboration with IT Manager, oversee network access, storage, hardware set up, and software installation.
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Henderson ScottNew York
identify trends, and mitigate risks.
• Act as a customer advocate and provide feedback for product improvement.
• Conduct regular business reviews and check-ins with clients.
Qualifications:
• 3+ years of experience in customer success or account...
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Vendor Manager, Customer Support
New York | www.resume-library.com |
Job Description
Being part of the Customer Success team puts you at the center of the organization, living in the product team at TIDAL. We are a small but mighty team that delivers the best customer experiences to all of our listeners and artists. Our team consists of quality and training, operations, social media and technology.
You Will:
Manage the daily relationship with the call center vendor operations, ensure proper planning, staffing and direction of the operational functions.
develop and execute any ramp planning based on product launches, marketing initiatives, and other cross functional roadmap activities.
responsible for ensuring optimal service levels, quality and KPIs are consistently met.
Manage an outsourced team of customer support advocates
Identify friction within the fan and artist experience and communicate to internal stakeholders and drive policy and process changes.
Be knowledgeable with current SOW’s and Amendments and provide recommendations for needed changes
Responsible for onboarding and offboarding vendor on TIDAL/Block systems and tools
Work with vendors WFM and TIDAL F&S Team on staffing estimates
Work with vendor and internal teams to manage any needed staffing adjustments including backfills and manual projects and provide preliminary recommendations (approve/deny) based on performance
Daily supervisor check-ins, acknowledgement of TIDAL announcements, responses to requests for info/data, shared volume of social media verifications, shared results of knowledge checks, and shared results of QA scores
Gather updates, changes & announcements from internal CS team and craft agent-friendly communications to share new resources, campaigns, processes, and tip sheets
Manage overall escalations sent by vendor
Collaborate with Training and Content Managers on needed agents resources as identified by vendor
Being part of the Customer Success team puts you at the center of the organization, living in the product team at TIDAL. We are a small but mighty team that delivers the best customer experiences to all of our listeners and artists. Our team consists of quality and training, operations, social media and technology.
You Will:
Manage the daily relationship with the call center vendor operations, ensure proper planning, staffing and direction of the operational functions.
develop and execute any ramp planning based on product launches, marketing initiatives, and other cross functional roadmap activities.
responsible for ensuring optimal service levels, quality and KPIs are consistently met.
Manage an outsourced team of customer support advocates
Identify friction within the fan and artist experience and communicate to internal stakeholders and drive policy and process changes.
Be knowledgeable with current SOW’s and Amendments and provide recommendations for needed changes
Responsible for onboarding and offboarding vendor on TIDAL/Block systems and tools
Work with vendors WFM and TIDAL F&S Team on staffing estimates
Work with vendor and internal teams to manage any needed staffing adjustments including backfills and manual projects and provide preliminary recommendations (approve/deny) based on performance
Daily supervisor check-ins, acknowledgement of TIDAL announcements, responses to requests for info/data, shared volume of social media verifications, shared results of knowledge checks, and shared results of QA scores
Gather updates, changes & announcements from internal CS team and craft agent-friendly communications to share new resources, campaigns, processes, and tip sheets
Manage overall escalations sent by vendor
Collaborate with Training and Content Managers on needed agents resources as identified by vendor
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