Riverside ResearchMountain View
RRI is seeking tech-savvy energy project managers to join our team of advisors supporting the Defense Innovation Unit (DIU). Participate in outreach, collaboration, and mentorship with commercial vendors, industry, academia, other non-traditional vendors, DoD entities, program offices, and recognize...
SoliantSan Francisco
Strong Interim Operations Pharmacy Manager Needed!. ...
Disney ExperiencesSan Francisco
We are looking for a Manager, Software engineering, to join our team, sitting in Disney Experiences segment. Participates in 24x7 on-call manager rotation with other managers. This is a strategic partnership across security, database, vendor, and engineering teams.
Collaborate with cross-functional ...
Disney ExperiencesSan Francisco
As a Manager, Technical Project Management, you will lead a team of Project Managers, tasked with delivering sophisticated technology and digital projects. Manager, Technical Project Management. Lead and mentor a team of project managers. Quantify cost factors to deliver project results including fo...
Advantis Global is becoming INSPYR SolutionsBurlingame (CA), 4 mi from San Bruno
are seeking experienced Technical Program Managers (TPM) to drive complex, cross-functional programs, collaborating with world-class development teams and organizational leaders to deliver innovative, trustworthy experiences.
THE OPPORTUNITY FOR YOU
• Manage...
Hardware Engineering Program Manager San Mateo, CA United States Hardware Engineering & Operati[...]
VerkadaSan Mateo (CA), 6 mi from San Bruno
As an Engineering Program Manager on our Hardware team, you will lead the development and execution of cutting-edge new hardware programs. You’ll steer our cross-functional efforts from prototype to production and guide the bring-up of new products...
Apple Inc.San Francisco, 10 mi from San Bruno
using machine learning, natural language processing, and artificial intelligence. We’re looking for a strong Engineering Program Manager with a proven track record of building and maintaining sophisticated software platforms, tools and processes...
SPECTRAFORCEOakland, 15 mi from San Bruno
Title: Senior Program Manager
Duration: 6-8 months
Location: Oakland, CA (Hybrid 2 Days Per Month)
Position Summary
The Principal Program Manager will be responsible for establishing core processes and laying the foundation for the launch of our...
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Content Operations Manager
San Bruno | www.resume-library.com |
Content Operations Manager
Location: San Bruno, CA/Hybrid
Duration: 9 months
Description:
Project Overview:
The Client Help and Education team creates, manages, and maintains help content across various scaled support levers.
The team collaborates cross-functionally to streamline communications and operations, and optimizes processes for large-scale help initiatives, ensuring efficiency throughout the support system.
Overall Responsibilities:
Manage operations workflow, forecasting, and delivery for a vendor workforce, while monitoring progress against goals and managing operations to meet and exceed KPIs.
Deep dive and perform root cause analysis to understand the drivers for low performance and partner with the vendor supplier to drive improvement.
Identify opportunities for process optimization.
Partner with the stakeholders to develop and socialize scalable metric documentation.
Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and identify improvement opportunities in team performance.
Work as a member of a team, collaborating closely together and jumping in to help out with some operational tasks.
Top 3 Daily Responsibilities:
Track vendor performance against key metrics (KPIs). Address performance issues promptly and collaborate with vendors to implement corrective actions.
Support a global quality assurance program, driving consistency and continuous improvement across writing quality, and process adherence.
Create new and refine existing scalable documentation as processes change; develop comms to ensure that all impacted stakeholders and teams are aware of any updates.
Mandatory Skills/Qualifications:
Bachelor's degree or equivalent practical experience.
5+ years of experience in program management
Strong organizational and planning skills:
The ability to manage multiple projects simultaneously and ensure content is delivered on time.
Ability to work independently and drive projects to completion with minimum guidance and high attention to detail.
Ability to influence others with excellent written and verbal communication skills, including presentation development and delivery.
Strong team player with the ability to thrive in a fast-changing, often ambiguous environment.
Excellent communication skills:
Both written and verbal communication for clear and concise communication with stakeholders.
Technical aptitude and analytical skills: Ability to understand data, use content management systems (CMS), and make data-driven decisions.
Attention to detail: Ensuring accuracy and quality in content production and delivery.
Strong problem-solving skills: The ability to identify and resolve issues related to content workflow and processes.
Project management skills: Experience with project management methodologies and tools.
Non-Essential Skills/Qualifications:
Experience operating within support organizations.
Excellent project manager and self-starter, with the ability to work independently and on multiple initiatives at the same time.
Excellent leadership, communication, project management, and analytical skills.
Ability to work globally and cross-functionally in an ambiguous environment. Excellent problem-solving skills and impeccable business judgment.
Proven ability to prioritize and manage multiple work streams at once without sacrificing quality of work or timeliness.
Experience with vendor management.
Proven ability to work with our partners (Vendor Operations and vendor agents) in a positive, productive way that encourages collaboration.
Skill Matrix
Skill Name Level (1-5, 5 being the highest) Years Mandatory(Yes/No) Description
1 2 3 4 5
Program Management 5 6-8 Years No
Call Notes:
About the Role:
Working on GTM launches and non GTM work
22 People in the team in USA, 15 Agents in Manila AND India
Content- 5 Different Help center content
Looking for L5 level candidate
Candidate will be Supporting Vendor operations.
Will make sure that Content is published according to SLA S
Iterating and adding workstream as well
Look at internal GTM .
Need to look at workflows and Understand workflows .
Create SLA S
Clear understanding to break programs.
Top 3 Skills:
Program Management (Looking for L5 Level)
Able to create decks for concise comms.
Industry Background:
Tech background is helpful (META, AMAZON)
Nice to have:
Experience with the following tools: Composer CMS, JIRA, ASANA for Project management, Buganizer.
Location: San Bruno, CA/Hybrid
Duration: 9 months
Description:
Project Overview:
The Client Help and Education team creates, manages, and maintains help content across various scaled support levers.
The team collaborates cross-functionally to streamline communications and operations, and optimizes processes for large-scale help initiatives, ensuring efficiency throughout the support system.
Overall Responsibilities:
Manage operations workflow, forecasting, and delivery for a vendor workforce, while monitoring progress against goals and managing operations to meet and exceed KPIs.
Deep dive and perform root cause analysis to understand the drivers for low performance and partner with the vendor supplier to drive improvement.
Identify opportunities for process optimization.
Partner with the stakeholders to develop and socialize scalable metric documentation.
Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and identify improvement opportunities in team performance.
Work as a member of a team, collaborating closely together and jumping in to help out with some operational tasks.
Top 3 Daily Responsibilities:
Track vendor performance against key metrics (KPIs). Address performance issues promptly and collaborate with vendors to implement corrective actions.
Support a global quality assurance program, driving consistency and continuous improvement across writing quality, and process adherence.
Create new and refine existing scalable documentation as processes change; develop comms to ensure that all impacted stakeholders and teams are aware of any updates.
Mandatory Skills/Qualifications:
Bachelor's degree or equivalent practical experience.
5+ years of experience in program management
Strong organizational and planning skills:
The ability to manage multiple projects simultaneously and ensure content is delivered on time.
Ability to work independently and drive projects to completion with minimum guidance and high attention to detail.
Ability to influence others with excellent written and verbal communication skills, including presentation development and delivery.
Strong team player with the ability to thrive in a fast-changing, often ambiguous environment.
Excellent communication skills:
Both written and verbal communication for clear and concise communication with stakeholders.
Technical aptitude and analytical skills: Ability to understand data, use content management systems (CMS), and make data-driven decisions.
Attention to detail: Ensuring accuracy and quality in content production and delivery.
Strong problem-solving skills: The ability to identify and resolve issues related to content workflow and processes.
Project management skills: Experience with project management methodologies and tools.
Non-Essential Skills/Qualifications:
Experience operating within support organizations.
Excellent project manager and self-starter, with the ability to work independently and on multiple initiatives at the same time.
Excellent leadership, communication, project management, and analytical skills.
Ability to work globally and cross-functionally in an ambiguous environment. Excellent problem-solving skills and impeccable business judgment.
Proven ability to prioritize and manage multiple work streams at once without sacrificing quality of work or timeliness.
Experience with vendor management.
Proven ability to work with our partners (Vendor Operations and vendor agents) in a positive, productive way that encourages collaboration.
Skill Matrix
Skill Name Level (1-5, 5 being the highest) Years Mandatory(Yes/No) Description
1 2 3 4 5
Program Management 5 6-8 Years No
Call Notes:
About the Role:
Working on GTM launches and non GTM work
22 People in the team in USA, 15 Agents in Manila AND India
Content- 5 Different Help center content
Looking for L5 level candidate
Candidate will be Supporting Vendor operations.
Will make sure that Content is published according to SLA S
Iterating and adding workstream as well
Look at internal GTM .
Need to look at workflows and Understand workflows .
Create SLA S
Clear understanding to break programs.
Top 3 Skills:
Program Management (Looking for L5 Level)
Able to create decks for concise comms.
Industry Background:
Tech background is helpful (META, AMAZON)
Nice to have:
Experience with the following tools: Composer CMS, JIRA, ASANA for Project management, Buganizer.
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