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The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are focused on the customer experience through active supervision and enhancing the service culture.The Cu...
Platinum Supplemental InsuranceMount Prospect
If you’re exploring sales careers, you already know sales is the way to get ahead.You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever noticed that the most successful sales people receive superior support from the companies they work with?
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Plote Construction Inc.Hoffman Estates, 28 mi from Chicago
I. Primary Function: The Superintendent-Asphalt directs activities of union and non-union workers engaged with asphalt lay down in construction of highways, runways, site development infrastructure or other heavy highway construction projects.
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The DeLong Co., Inc.Crystal Lake (IL), 45 mi from Chicago
Superintendent
Hours: Regular hours are Mon- Fri 7:00am-4:00pm with 40-45hr weeks. During harvest time, (approx. 9/25 – 11/24) hours increase to 6-7 days a week, 70-80 hrs. per week. Overnight or late shifts may be required periodically.
LOCATION...
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Business Development Manager
ESPO Corporation | Chicago | www.resume-library.com |
Title: Business Development Manager
Location: Elk Grove Village, IL or Woodstock, IL
Duration: Permanent Hire
Salary: 150k 175k (salary commensurate with experience)
Goal:
HVAC commercial sales team, develop and implement sales strategies to grow our HVAC preventive maintenance and service business. Generate sales for new maintenance agreements and achieve your annual sales plan while retaining your contract maintenance base.
The Business Development Manager's primary responsibility is to:
Sell $250,000 of HVAC preventative maintenance agreements annually, grow our time and material service business, generate retrofit leads, and maximize retention of maintenance base
PMA sales include new preventative maintenance agreements sales, annual cost of living adjustment increases, upgrades, and equipment additions to existing maintenance contracts
Help generate $ 500K - $ 750K time and material service in managing new customer relationships. Note you do not sell this directly but help manage customer success journey once contract is sold, maximizing retention, maintaining long term relationships, and providing excellent customer service with mobilization and onboarding new clients, participating in post meeting to assure fulfillment and execution of contract, assisting in service management review of ABC recommendations, completing client strategic retention reviews, cross selling, referral generation and planned entertainment as budgeted.
Generate leads for $ 250K - $ 500K in planned unit replacements/retrofits or design build projects
Develop sales leads and relationships with ideal prospects in industries we serve within our geographical coverage area. Manage marketing and customer sales journey stages including prospect and develop sales leads, set lead, and confirm appointment, qualify prospects with introductory in person or zoom fact-finding exchange, survey mechanical equipment, development of scope and budget solutions, price and prepare of scope and proposal to fulfill client's needs, presentation and close of preventative maintenance agreements at gross margins of 35% or higher (unless approved by Sales Manager). More detail on ideal prospects includes:
Ideal prospect titles: VPs and Directors of Facilities, Purchasing Managers Facility Managers, Business Managers, Facility Operations Supervisor, Superintendent, Building Engineer, Owners, Property and Maintenance Manager, and Corporate Director of Facilities
Industries we serve include healthcare and medical centers, retirement communities and assisted living, distribution and warehouse, manufacturing and industrial, commercial/office, education, municipalities, apartment, and multi-site account locations
Air-conditioned square footage of Ideal accounts are:
Minimum: 8,000 square feet or more (20 tons)
Ideally: 30,000 square foot or more (75 tons)
Note: (phone number removed) square feet (40-140 tons), (phone number removed) square feet (140-285 tons) and 100,000 square feet (300 tons plus); Multi-Site locations: 5 or more sites with PM dollar total $10K or greater
Geographical target area includes Chicago and the following counties: Lake County, Cook County, McHenry County, DuPage County, Kane County, Boone County, Dekalb County Will County
Set and achieve an activity plan that will produce desired sales results providing updates of activity into Salesforce.
Utilize Sales Force customer relationship management (CRM) system to manage customer journey stages, maintain competitor data and agreement renewal dates, manage KPI's, and update fields such as accounts, contact information, competitor insights and opportunities
Define top 3 vertical markets to pursue. Establish top prospect list and nurture campaigns for all prospects. Seek out "niche market opportunities, drive continuous "prospect development.
Represent us at trade shows and participate in team selling as needed. Become active in relevant business organizations such as BOMA, IFMA, etc.
Review prospects and schedule "introduction fact finding visits
Account Management: Assist with account management activities including onboarding of new accounts with "turnover meeting, account strategic review visits, negotiating revisions of contracts and contract renewals, terms and conditions, handling of customer issues and needs
Retain 95% of account base year to year, outside of un-controllable losses (client bankruptcy or insolvency, client departure from space or building). As maintenance base increases schedule and manage strategic account reviews
Participate directly in the resolution of customer complaints where necessary
Balance your time between prospecting and networking, managing the relationship with current clients, and delivering sales presentations
Demonstrate professionalism, integrity, honesty and ethical behavior in all business matters and concerns.
Job Qualifications:
The Business Development Manager's (BDM) required qualifications include:
Demonstrated success in developing and closing new business opportunities selling conceptual intangible solutions for multi-site companies in a competitive market
Exceptional hunting and closing skills
Ability to overcome resistance and be able to work independently
Strong questioning, communication, planning, and presentation skills. Comfortable selling to both C-level and technical buyers
Hard-working, self-starter, ambitious, results oriented, self-motivated
Five (5) years sales experience and coachability
Not necessary but helpful - HVAC knowledge
A tremendous desire to increase earnings within 2 years on a base plus commission plan
Required Knowledge, Skills, Abilities and Conduct:
The Business Development Manager's (BDM) required knowledge, skills and abilities include:
Proven record of sales proficiency in developing and closing new business opportunities.
4. year degree in engineering, technical degree, business, marketing, communications, or a similar related field is desired, but experience in the HVAC industry, or solutions facility services selling helpful
Solid computer skills in Word, Excel and sales and marketing customer relationship management (CRM) database programs
Our standard non-compete and non-solicitation agreement must be signed prior to the start date
HVAC Services:
Preventative Maintenance: Customized scheduled HVAC and inspections to ensure efficient performance, maximize comfort and reduce expense.
Emergency Repair: Responsive 24/7 customer service to resolve issues expeditiously and rush repairs when equipment fails
Retrofit: Project managed emergency and planned equipment replacements to correctly select and safely manage turnkey retrofits and new installations.
Audits: Comprehensive asset inventories, detailed evaluation of equipment operation and repair and/or replace recommendations and budgets.
New Installation: Reliably installed HVAC equipment with value engineered design build solutions to address changing needs.
Construction: Detailed modeling, accurate estimating, and quality workmanship to install and project manage HVAC equipment to specs.
Benefits:
Competitive base salary, plus commission
Auto allowance and gas card, smartphone, laptop computer
Group health insurance including medical, dental and vision. Other insurance such as Disability or supplemental medical coverage may be available and can be purchased pre-tax through the payroll deduction if approved by the Company. All premiums for these plans are paid 100% by the employee
401K with discretionary contributions to the 401(k) annually but are not mandatory.
Normal and reasonable approved expenses
Annual Vacation: You will be eligible for two weeks 10 days paid vacation. Vacation hours are earned weekly and cannot be used more than what has been accrued without pre-approval. Vacation must be used in the employment year it was earned and cannot be carried forward without prior approval of your supervisor.
Vacation and Sick Days: Select holidays will be observed and paid including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. A maximum of 5 days per year will be paid due to illness.
Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law.
Location: Elk Grove Village, IL or Woodstock, IL
Duration: Permanent Hire
Salary: 150k 175k (salary commensurate with experience)
Goal:
HVAC commercial sales team, develop and implement sales strategies to grow our HVAC preventive maintenance and service business. Generate sales for new maintenance agreements and achieve your annual sales plan while retaining your contract maintenance base.
The Business Development Manager's primary responsibility is to:
Sell $250,000 of HVAC preventative maintenance agreements annually, grow our time and material service business, generate retrofit leads, and maximize retention of maintenance base
PMA sales include new preventative maintenance agreements sales, annual cost of living adjustment increases, upgrades, and equipment additions to existing maintenance contracts
Help generate $ 500K - $ 750K time and material service in managing new customer relationships. Note you do not sell this directly but help manage customer success journey once contract is sold, maximizing retention, maintaining long term relationships, and providing excellent customer service with mobilization and onboarding new clients, participating in post meeting to assure fulfillment and execution of contract, assisting in service management review of ABC recommendations, completing client strategic retention reviews, cross selling, referral generation and planned entertainment as budgeted.
Generate leads for $ 250K - $ 500K in planned unit replacements/retrofits or design build projects
Develop sales leads and relationships with ideal prospects in industries we serve within our geographical coverage area. Manage marketing and customer sales journey stages including prospect and develop sales leads, set lead, and confirm appointment, qualify prospects with introductory in person or zoom fact-finding exchange, survey mechanical equipment, development of scope and budget solutions, price and prepare of scope and proposal to fulfill client's needs, presentation and close of preventative maintenance agreements at gross margins of 35% or higher (unless approved by Sales Manager). More detail on ideal prospects includes:
Ideal prospect titles: VPs and Directors of Facilities, Purchasing Managers Facility Managers, Business Managers, Facility Operations Supervisor, Superintendent, Building Engineer, Owners, Property and Maintenance Manager, and Corporate Director of Facilities
Industries we serve include healthcare and medical centers, retirement communities and assisted living, distribution and warehouse, manufacturing and industrial, commercial/office, education, municipalities, apartment, and multi-site account locations
Air-conditioned square footage of Ideal accounts are:
Minimum: 8,000 square feet or more (20 tons)
Ideally: 30,000 square foot or more (75 tons)
Note: (phone number removed) square feet (40-140 tons), (phone number removed) square feet (140-285 tons) and 100,000 square feet (300 tons plus); Multi-Site locations: 5 or more sites with PM dollar total $10K or greater
Geographical target area includes Chicago and the following counties: Lake County, Cook County, McHenry County, DuPage County, Kane County, Boone County, Dekalb County Will County
Set and achieve an activity plan that will produce desired sales results providing updates of activity into Salesforce.
Utilize Sales Force customer relationship management (CRM) system to manage customer journey stages, maintain competitor data and agreement renewal dates, manage KPI's, and update fields such as accounts, contact information, competitor insights and opportunities
Define top 3 vertical markets to pursue. Establish top prospect list and nurture campaigns for all prospects. Seek out "niche market opportunities, drive continuous "prospect development.
Represent us at trade shows and participate in team selling as needed. Become active in relevant business organizations such as BOMA, IFMA, etc.
Review prospects and schedule "introduction fact finding visits
Account Management: Assist with account management activities including onboarding of new accounts with "turnover meeting, account strategic review visits, negotiating revisions of contracts and contract renewals, terms and conditions, handling of customer issues and needs
Retain 95% of account base year to year, outside of un-controllable losses (client bankruptcy or insolvency, client departure from space or building). As maintenance base increases schedule and manage strategic account reviews
Participate directly in the resolution of customer complaints where necessary
Balance your time between prospecting and networking, managing the relationship with current clients, and delivering sales presentations
Demonstrate professionalism, integrity, honesty and ethical behavior in all business matters and concerns.
Job Qualifications:
The Business Development Manager's (BDM) required qualifications include:
Demonstrated success in developing and closing new business opportunities selling conceptual intangible solutions for multi-site companies in a competitive market
Exceptional hunting and closing skills
Ability to overcome resistance and be able to work independently
Strong questioning, communication, planning, and presentation skills. Comfortable selling to both C-level and technical buyers
Hard-working, self-starter, ambitious, results oriented, self-motivated
Five (5) years sales experience and coachability
Not necessary but helpful - HVAC knowledge
A tremendous desire to increase earnings within 2 years on a base plus commission plan
Required Knowledge, Skills, Abilities and Conduct:
The Business Development Manager's (BDM) required knowledge, skills and abilities include:
Proven record of sales proficiency in developing and closing new business opportunities.
4. year degree in engineering, technical degree, business, marketing, communications, or a similar related field is desired, but experience in the HVAC industry, or solutions facility services selling helpful
Solid computer skills in Word, Excel and sales and marketing customer relationship management (CRM) database programs
Our standard non-compete and non-solicitation agreement must be signed prior to the start date
HVAC Services:
Preventative Maintenance: Customized scheduled HVAC and inspections to ensure efficient performance, maximize comfort and reduce expense.
Emergency Repair: Responsive 24/7 customer service to resolve issues expeditiously and rush repairs when equipment fails
Retrofit: Project managed emergency and planned equipment replacements to correctly select and safely manage turnkey retrofits and new installations.
Audits: Comprehensive asset inventories, detailed evaluation of equipment operation and repair and/or replace recommendations and budgets.
New Installation: Reliably installed HVAC equipment with value engineered design build solutions to address changing needs.
Construction: Detailed modeling, accurate estimating, and quality workmanship to install and project manage HVAC equipment to specs.
Benefits:
Competitive base salary, plus commission
Auto allowance and gas card, smartphone, laptop computer
Group health insurance including medical, dental and vision. Other insurance such as Disability or supplemental medical coverage may be available and can be purchased pre-tax through the payroll deduction if approved by the Company. All premiums for these plans are paid 100% by the employee
401K with discretionary contributions to the 401(k) annually but are not mandatory.
Normal and reasonable approved expenses
Annual Vacation: You will be eligible for two weeks 10 days paid vacation. Vacation hours are earned weekly and cannot be used more than what has been accrued without pre-approval. Vacation must be used in the employment year it was earned and cannot be carried forward without prior approval of your supervisor.
Vacation and Sick Days: Select holidays will be observed and paid including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. A maximum of 5 days per year will be paid due to illness.
Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law.