TotalMed Case Management StaffingSan Leandro, 5 mi from Hayward
need a partner who works for and with you. At TotalMed, we’re a team who really cares. Our goal is to give gold standard customer care by enhancing the recruiter - traveler partnership with a high level of integrity and fun while supporting...
The Fountain Group LLCPleasanton (CA), 13 mi from Hayward
prefer Bachelors – open to 1+ years’ experienced canddiates.
Operational or Tech support type of backgrounds ideal, must have troubleshooting experience, patient/customer care.
Fast paced environment, needs ability to multi-task.
Any familiarity...
Expert In Recruitment SolutionsSunnyvale, 20 mi from Hayward
recommendations, leading to implementation of initiatives and projects
Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)...
Medical SolutionsUnion City (CA), 6 mi from Hayward
and vision insurance
• An expert recruiter committed to your success
• Support from our internal Clinical Team
• Free employee assistance program (EAP)
• 24/7 customer care
• Traveler discount program
• Paid, private, pet-friendly housing
• $500...
Medical SolutionsUnion City (CA), 6 mi from Hayward
supports you with industry-leading benefits, such as:
• Your own dedicated rockstar recruiter
• $600 for 600 hours worked unlimited loyalty bonus
• 24/7 customer care line
• Free employee assistance program (EAP)
• $500 unlimited referral bonus
• Day...
Medical SolutionsFremont, 9 mi from Hayward
Traveler discount program
• $600 for 600 hours worked unlimited loyalty bonus
• A recruiter committed to your career journey
• 24/7 customer care
• $500 unlimited referral bonus
• Licensure/certification reimbursement
• Day-one medical, dental...
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Customer Care Advocate
Ursus, Inc. | San Francisco | www.resume-library.com |
JOB TITLE: Customer Care Advocate
TOP 3 SKILLS:
• High Volume Contact Center Experience
3. 5+ Years' Customer Service Experience, preferably Healthcare
Experience with a CRM ((url removed) preferred)
LOCATION: US; fully remote
DURATION: 6 month contract
RATE RANGE: $26 - $27/hr
SUMMARY: The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process.
Responsibilities and Duties:
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Zticket/CRM Entry and compliance
Inbound and outbound call work as assigned
Preferred Qualifications
Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.
Strong evidence of great customer service via phone, e-mail, fax or web modalities.
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
Strong commitment to quality.
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
Minimum of 3-5 years of customer service experience, preferably in healthcare.
Required Qualifications
Bachelors or equivalent combination of education and experience.
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software; (url removed) preferred
Candidates must possess strong verbal and written English communication skills.
Patient and customer focused
Attention to details
ADDITIONAL NOTES:
SUN
MON
TUES
WED
THUR
FRI
SAT
1
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
2
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
3
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
4
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
5
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
6
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
7
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
8
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
9
12:30-9:00p
12:30-9:00p
12:30-9:00p
12:30-9:00p
12:30-9:00p
10
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
12
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
IND123
TOP 3 SKILLS:
• High Volume Contact Center Experience
3. 5+ Years' Customer Service Experience, preferably Healthcare
Experience with a CRM ((url removed) preferred)
LOCATION: US; fully remote
DURATION: 6 month contract
RATE RANGE: $26 - $27/hr
SUMMARY: The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process.
Responsibilities and Duties:
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Zticket/CRM Entry and compliance
Inbound and outbound call work as assigned
Preferred Qualifications
Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.
Strong evidence of great customer service via phone, e-mail, fax or web modalities.
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
Strong commitment to quality.
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
Minimum of 3-5 years of customer service experience, preferably in healthcare.
Required Qualifications
Bachelors or equivalent combination of education and experience.
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software; (url removed) preferred
Candidates must possess strong verbal and written English communication skills.
Patient and customer focused
Attention to details
ADDITIONAL NOTES:
SUN
MON
TUES
WED
THUR
FRI
SAT
1
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
2
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
3
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
4
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
5
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
9:30a-6:00p
6
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
7
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
8
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
10:30-7:00p
9
12:30-9:00p
12:30-9:00p
12:30-9:00p
12:30-9:00p
12:30-9:00p
10
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
12
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
11:00-8:30p
IND123
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