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Part Time Receptionist

Glendale | careers12-oremorautomotive.icims.com |
Overview:

The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist.

Work Schedule: Friday, Saturday and Tuesday 12:00 pm to 9:00 pm and Sunday 12:00 pm to 8:00 pm. (Schedule is subject to change if necessary).

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Responsibilities:

 •  Answer all incoming calls according to all company policies with exceptional telephone skills.
 •  Direct phone calls to the appropriate parties as necessary.
 •  Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
 •  Coordinates questions and issues with the appropriate department personnel.
 •  Addresses customer concerns and issues or escalates them as needed.
 •  Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
 •  Maintain confidentiality of company and customer information at all times.
 •  Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
 •  Assist the service staff in contacting customers to inform them that their vehicles have been completed.
 •  Performs other duties as assigned.

Qualifications:

 •  No experience required but a PLUS!
 •  Automotive Dealership experience a PLUS!
 •  Service or hospitality industries experience a PLUS!
 •  Previous retail and/or customer service experience.
 •  Friendly with high energy and the willingness to go above and beyond.
 •  Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
 •  Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
 •  Must conduct oneself in a professional manner.
 •  Basic computer and Microsoft Office skills.
 •  Strive to respect and facilitate teamwork within all departments.
 •  Professional appearance and work ethic.
 •  Must be a team player with a strong sense of commitment to the customer and team members.
 •  Bilingual a PLUS!