Army National GuardKettering (OH), 29 mi from Mason (OH)
Job Description If you’ve ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending...
INSPYR SolutionsFairfield (OH), 12 mi from Mason (OH)
Title: IT Project Manager
Location: Fairfield, OH
Duration: Direct-Hire
Work Requirements: US Citizen, Green Card Holder, or Authorized to Work in the US
Responsibilities:
Coordinate with stakeholders to set project scope, priorities...
Conexess Group, LLCMason (OH)
Information Security Engineer - Level 2 - Cloud
Job Description
Conexess Group is helping a Fortune 500 client and currently looking for an IT Security Engineer-Level 2-Cloud for the IT Security Team within IT. This is an immediate full time need...
Jobs for HumanityCincinnati, 20 mi from Mason (OH)
Are you FIS?
About the role:
As an IT Architect, you’ll help design the foundation for how our global fintech platforms perform and scale. Your expertise will influence selecting, operating and administering systems and software for our environment...
Roto-Rooter Services CompanyCincinnati, 20 mi from Mason (OH)
Overview:We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati.Responsibilities:Your responsibilities will include:Troubleshooting of computer hardware and software...
United Dairy FarmersLebanon
United Dairy Farmers - 1226 W State Route 122 [Truck Driver / CDL Driver] As a Driver at United Dairy Farmers, you'll: Help haul gallons of gasoline a year from the pipeline terminals to the retail stores; Demonstrate safe driving on a Class A CDL, with Haz Mat & Tanker endorsements; Ensure safety, ...
Roehl TransportHamilton
Dedicated Van Truck DriverGet weekly home time, regular and consistent routes, consistent miles, excellent pay and almost entirely drop & hook van freight\! This is an established customer\.We know how to run this business and do it right to service both the customer and drivers alike\.Where will I ...
Trillium StaffingCincinnati
Trillium Drivers is now seeking CDL Class A Truck Drivers for temp-to-hire opportunities!.These are night shift positions that usually start usually at 9:30 pm, Monday - Friday.The CDL A driver will be making deliveries in a day cab tractor hauling auto parts with a dry van trailer.The drive would p...
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Lead, Program Management
Mason (OH) | www.resume-library.com |
Job Description
THE POSITION:
This Program Management Lead serves as a subject matter expert, conducts on the job training and assists the team with escalations. They work closely with the supervisory team to ensure that program goals and key performance indicators are met.
Additionally, they participate in special projects and support the Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Act as a SME providing leadership support according to business rules of assigned program
Provide on-the-job training to new and existing team members in partnership
Resolve escalated customer issues.
Assist with agent task assignment in Supervisor’s absence.
Other tasks and projects as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTIONS OF THE JOB:
Manage regular communication with the client dependent on program
Ensure adherence and compliance to program SOPs and business rules, policies and procedures
Assist in developing work processes, SOPs, and training materials
Measure and maintain performance against standards.
Assist IT with testing of program enhancements.
Assist with agent task assignment in supervisor’s absence.
Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others
Accept being accountable and responsible in work practices and expectations. Delivers what is promised
Foster a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency
Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
Seeks assistance in solving work problems through collaboration and information seeking
Excellent attendance
Ability to effectively coach and develop associates with influence
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
WORKING ENVIRONMENT:
The requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds.
The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.
This job operates in a professional office environment. This role routinely uses standard office equipment.
The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.
EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
Applicants must be able to pass a drug test and background investigation.
THE POSITION:
This Program Management Lead serves as a subject matter expert, conducts on the job training and assists the team with escalations. They work closely with the supervisory team to ensure that program goals and key performance indicators are met.
Additionally, they participate in special projects and support the Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Act as a SME providing leadership support according to business rules of assigned program
Provide on-the-job training to new and existing team members in partnership
Resolve escalated customer issues.
Assist with agent task assignment in Supervisor’s absence.
Other tasks and projects as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTIONS OF THE JOB:
Manage regular communication with the client dependent on program
Ensure adherence and compliance to program SOPs and business rules, policies and procedures
Assist in developing work processes, SOPs, and training materials
Measure and maintain performance against standards.
Assist IT with testing of program enhancements.
Assist with agent task assignment in supervisor’s absence.
Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others
Accept being accountable and responsible in work practices and expectations. Delivers what is promised
Foster a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency
Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
Seeks assistance in solving work problems through collaboration and information seeking
Excellent attendance
Ability to effectively coach and develop associates with influence
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
WORKING ENVIRONMENT:
The requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds.
The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.
This job operates in a professional office environment. This role routinely uses standard office equipment.
The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.
EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
Applicants must be able to pass a drug test and background investigation.
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