MAHLELittle Rock
Software)Responsible as project leader for new product introductions and assigned APQP projects to ensure that equipment, processes, capacities, and capabilities are implemented to meet customer and company requirements. This may include supplier...
Euronet Worldwide, Inc.Little Rock
Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations...
Euronet Worldwide, Inc.Little Rock
Euronet Software Solutions, a wholly owned subsidiary of Euronet based in Little Rock, AR, develops and evolves the payment technologies and ATM software needed to power Euronet’s global operations and leading financial institutions and central...
SpindleLittle Rock
A school in Arkansas has a pressing need for substitute Paraprofessionals for the 24/25 school year! Licensure may be required.Day by day basis, substitute setting.General duties, more information provided on assignment.Associates degree, related field preferred.If you're interested in an exciting n...
SpindleLittle Rock
A school in Arkansas has a pressing need for substitute Paraprofessionals for the 24/25 school year! Licensure may be required.Day by day basis, substitute setting.General duties, more information provided on assignment.Associates degree, related field preferred.If you're interested in an exciting n...
Army National GuardNorth Little Rock
If you're looking for a career in the aircraft repair and maintenance field, then join the Army National Guard and watch your future take flight.Your work will keep Army airplanes and helicopters in top shape to support training, rescue, humanitarian, security, or combat missions.As an Aircraft Powe...
Dollar General CorporationLittle Rock
Work Where You MatterAt Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to...
EDI StaffingLittle Rock
This position will also be key in moving Enterprise forward to help incorporate new technologies such as AI and SharePoint
Key Responsibilities
• Design, develop, and implement software solutions based on requirements and challenges faced by the enterprise...
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Help Desk
Robert Half | Little Rock | www.roberthalf.com |
Respond promptly to customer inquiries via phone, text, and email regarding technical issues and IT-related queries.
• Provide technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems remotely, escalating more complex issues to appropriate IT teams when necessary.
• Document all customer interactions, technical solutions, and issue resolutions accurately in the ticketing system.
• Proactively identify recurring technical issues and recommend solutions to prevent future occurrences.
• Collaborate with other IT teams to ensure timely resolution of customer issues and effective communication with clients.
• Maintain a high level of customer satisfaction by providing exceptional service and support throughout the troubleshooting process.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in a technical support role, preferably in a help desk or service desk environment.
• Strong knowledge of IT hardware, software, networking, and operating systems.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
• Exceptional problem-solving skills and the ability to troubleshoot technical issues systematically.
• Proficiency in using ticketing systems and remote support tools.
• Customer-focused attitude with a passion for delivering high-quality service and support.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Provide technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems remotely, escalating more complex issues to appropriate IT teams when necessary.
• Document all customer interactions, technical solutions, and issue resolutions accurately in the ticketing system.
• Proactively identify recurring technical issues and recommend solutions to prevent future occurrences.
• Collaborate with other IT teams to ensure timely resolution of customer issues and effective communication with clients.
• Maintain a high level of customer satisfaction by providing exceptional service and support throughout the troubleshooting process.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in a technical support role, preferably in a help desk or service desk environment.
• Strong knowledge of IT hardware, software, networking, and operating systems.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
• Exceptional problem-solving skills and the ability to troubleshoot technical issues systematically.
• Proficiency in using ticketing systems and remote support tools.
• Customer-focused attitude with a passion for delivering high-quality service and support.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
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