Credit & Collections Analyst
The Senior Credit & Collections Analyst will play a crucial role managing the credit and collections functions, ensuring timely and accurate processing of payments, mitigating credit risks, and maintaining positive relationships with customers.
This role requires a strong analytical mindset, attention to detail, and excellent communication skills. The Senior Analyst is expected to professionally represent our organization, both internally and with external customer contacts. The position requires a positive attitude and willingness to adapt to the changing needs of the business.
Essential Duties and Responsibilities:
• Credit Analysis:
o Assess the creditworthiness of new and existing customers, considering industry specific factors.
o Analyze financial statements, credit reports, and other relevant information to make informed credit decisions.
o Establish and monitor credit limits.
• Collections:
o Implement and manage effective collections strategies to minimize overdue accounts.
o Contact customers for payment and negotiate payment plans when necessary.
o Resolve payment discrepancies and disputes in a timely manner.
o Prepare customer statements and aging files and reviews the aging of past due invoices and unapplied payments; including follow-up with the customer to insure timely resolution of disputed and/or unpaid invoices.
o Independently follows through on required actions.
o Communicate timely and effectively with plant, distributor, sales team, and other internal teams to resolve customer invoices, disputes, credits, short pays, etc.
o Work closely with project managers to address payment issues related to specific construction projects.
• Reporting:
o Generate and analyze reports related to credit and collections performance.
o Provide regular updates and recommendations to management regarding credit risks.
• Customer Relationship Management:
o Build and maintain positive relationships with customers, sales teams, and other stakeholders.
o Address customer inquiries related to billing and payments promptly and professionally.
• Process Improvement:
o Identify opportunities for process improvement within the credit and collection’s function.
o Implement best practices to enhance efficiency and effectiveness.
• Ensure internal controls are being followed.
• Miscellaneous tasks/ad-hoc requests as needed.
Skills and Attributes:
• Excellent analytical and problem-solving skills.
• Effective communication and negotiation skills.
• Proficiency in using relevant software and tools. Microsoft Excel and Outlook. (Syteline, NetSuite a plus)
• Ability to prioritize and multi-task and be flexible in a fast-paced environment and meet deadlines.
• Ability to be an effective team member and display teamwork and initiative.
• Ability to work independently and possess initiative and self-start qualities.
• Ability to learn new software and programs quickly.
• Experience with digital or robotic processing, Billtrust, and multiple ERPs strongly preferred.
• Knowledge of construction contracts, project billing cycles, or familiarity with AIA billing.
Education and/or Experience:
• 8+ years’ experience as a credit and collections analyst(required), plus for manufacturing and construction background.
• Bachelor’s Degree in Finance, Accounting, or a related field, preferred.
• Excel Assessment will be required.
Must be able to provide 3 references willing to complete a questionnaire.
This role requires a strong analytical mindset, attention to detail, and excellent communication skills. The Senior Analyst is expected to professionally represent our organization, both internally and with external customer contacts. The position requires a positive attitude and willingness to adapt to the changing needs of the business.
Essential Duties and Responsibilities:
• Credit Analysis:
o Assess the creditworthiness of new and existing customers, considering industry specific factors.
o Analyze financial statements, credit reports, and other relevant information to make informed credit decisions.
o Establish and monitor credit limits.
• Collections:
o Implement and manage effective collections strategies to minimize overdue accounts.
o Contact customers for payment and negotiate payment plans when necessary.
o Resolve payment discrepancies and disputes in a timely manner.
o Prepare customer statements and aging files and reviews the aging of past due invoices and unapplied payments; including follow-up with the customer to insure timely resolution of disputed and/or unpaid invoices.
o Independently follows through on required actions.
o Communicate timely and effectively with plant, distributor, sales team, and other internal teams to resolve customer invoices, disputes, credits, short pays, etc.
o Work closely with project managers to address payment issues related to specific construction projects.
• Reporting:
o Generate and analyze reports related to credit and collections performance.
o Provide regular updates and recommendations to management regarding credit risks.
• Customer Relationship Management:
o Build and maintain positive relationships with customers, sales teams, and other stakeholders.
o Address customer inquiries related to billing and payments promptly and professionally.
• Process Improvement:
o Identify opportunities for process improvement within the credit and collection’s function.
o Implement best practices to enhance efficiency and effectiveness.
• Ensure internal controls are being followed.
• Miscellaneous tasks/ad-hoc requests as needed.
Skills and Attributes:
• Excellent analytical and problem-solving skills.
• Effective communication and negotiation skills.
• Proficiency in using relevant software and tools. Microsoft Excel and Outlook. (Syteline, NetSuite a plus)
• Ability to prioritize and multi-task and be flexible in a fast-paced environment and meet deadlines.
• Ability to be an effective team member and display teamwork and initiative.
• Ability to work independently and possess initiative and self-start qualities.
• Ability to learn new software and programs quickly.
• Experience with digital or robotic processing, Billtrust, and multiple ERPs strongly preferred.
• Knowledge of construction contracts, project billing cycles, or familiarity with AIA billing.
Education and/or Experience:
• 8+ years’ experience as a credit and collections analyst(required), plus for manufacturing and construction background.
• Bachelor’s Degree in Finance, Accounting, or a related field, preferred.
• Excel Assessment will be required.
Must be able to provide 3 references willing to complete a questionnaire.
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