Deskside Support Engineer
Diverse Lynx | Manhattan | www.resume-library.com |
Role- Deskside Support Engineer
Location- Manhattan, NY Onsite
Duration- Full time / Position
Role Description:
Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
creating and tracking incidents via service now
hardware ordering responsible for receiving and delivering hardware.
coordinating new hires/interns/coops - working closely with TBM
RMA requests with various vendors
hardware inventory/stock
project coordinating, record keeping of deployments, hardware/software rollouts
desktop support with front-office and back-office staff collaborate with large diverse teams
workstation moves, adds and changes
Highly motivated, energetic with great communication skills
Ability to handle multiple calls/tasks in fast paced environment
Regular working hours vary between 6:30am 6:00pm EST
Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
Strong understanding of Microsoft Windows 10 and O365 suite
Knowledge of virtualization technologies, especially Citrix, RAS and RAPs ITIL knowledge is a plus.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
Location- Manhattan, NY Onsite
Duration- Full time / Position
Role Description:
Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
creating and tracking incidents via service now
hardware ordering responsible for receiving and delivering hardware.
coordinating new hires/interns/coops - working closely with TBM
RMA requests with various vendors
hardware inventory/stock
project coordinating, record keeping of deployments, hardware/software rollouts
desktop support with front-office and back-office staff collaborate with large diverse teams
workstation moves, adds and changes
Highly motivated, energetic with great communication skills
Ability to handle multiple calls/tasks in fast paced environment
Regular working hours vary between 6:30am 6:00pm EST
Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
Strong understanding of Microsoft Windows 10 and O365 suite
Knowledge of virtualization technologies, especially Citrix, RAS and RAPs ITIL knowledge is a plus.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
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