HEPCOSayreville
We are currently seeking an Outreach Professional to fulfill our client's requirements in promoting energy efficiency programs.Recruit contractors, engineering firms, consultants, and distributors as trade allies within the Commercial & Industrial Programs.Foster strong relationships with t...
SuperprofBridgewater (NJ), 17 mi from Princeton (NJ)
Company ProfileSuperprof is the #1 tutoring platform in the USA- We are looking for students, professionals or anyone with a passion to tutor to join the largest community of tutors worldwide.
Superprof has opened in over 41 countries around the...
Discovery SolutionsNew York, 43 mi from Princeton (NJ)
COMPANY:
Discovery Solutions seeks applicants for a Biologist (0-3 years).
LOCATION:
NEW YORK, NY
SUMMARY:
The Biologist will support the validation of novel therapeutic candidates by performing hands-on, bench-level assays involving both cell...
Saviance TechnologiesNew York, 43 mi from Princeton (NJ)
Conduct experiments to identify and validate drug targets. Support assay design, optimization, validation, and data analyses. Design and execute molecular and cell biology experiments. Troubleshoot and analyze complex data in support of drug...
I.T. Solutions, Inc.Hopewell (NJ), 5 mi from Princeton (NJ)
Competencies, Knowledge, and Skill Requirements
" Working experience in an FDA-regulated biotechnology, pharmaceutical company are required.
" Proficient in analytical chemistry or biology background, skilled in analyzing biological drug products (monoclonal...
Army National GuardWoodbridge Township
If you’re interested in the law and the legal profession, become an Army National Guard Paralegal, you will assist judges, Army lawyers, and unit commanders with legal matters and judicial work.The Paralegal Specialist provides legal and administrative support in areas like family law, international...
Epic Travel StaffingNew Brunswick
All EP and Cath Lab procedures, Interpretation/management of dysrhythmias. All EP and Cath Lab procedures, Interpretation/management of dysrhythmias…. Cardiac Cath Lab, Tech, NBR014202010. ...
Epic Travel StaffingNew Brunswick
All EP and Cath Lab procedures, Interpretation/management of dysrhythmias. All EP and Cath Lab procedures, Interpretation/management of dysrhythmias…. Cardiac Cath Lab, Tech, NBR014202010. ...
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Product support specialist-Medical device, Abbott Point of care-
Abbott Laboratories | Princeton | www.jobs.abbott |
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 114,000 colleagues serve people in more than 160 countries.
** PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening**
Product support specialist- Medical device- Abbott Point of Care (APOC) /Associate Technical Support Specialist
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The position of Associate Technical Support Specialist is within our Abbott Point of Care (APOC) Division based out of Princeton, NJ location.
As an Associate Technical Support Specialist, you'll be providing direct support to internal and external customers on the business portfolio of products. Requires capacity to understand specific needs or requirements to apply skills/knowledge.
Responsible for responding to inquiries and complaints of a technical nature.
Abbott Point of Care is a global leader in providing critical medical diagnostic and informatics products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making as well as optimize resource utilization for our customers and the patients that they serve.
The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including tests for respiratory, metabolic, coagulation, hematology, glucose, and cardiac function. By delivering lab-quality results in minutes, on just a few drops of blood, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.
What you'll work on
• It's a Technical support position.
• Works under limited supervision.
• Applies and uses product knowledge.
• Requires the capacity to understand specific client needs or technical requirements in order to resolve or escalate technical problems.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Answer inbound customer calls and email communications; address them in a timely, professional and courteous manner.
• Respond to simple and intermediate customer inquiries via multimedia channels; analyze complaints; diagnose probable causes; systematically eliminate alternatives; provide troubleshooting solutions; educate as appropriate; follow up as necessary.
• Responsible for implementing and maintaining the effectiveness of the Quality System; document complaints by Quality standards.
• Recognize and communicate trends in product issues and their impact on customers.
• Work cross-functionally to support organizational goals.
• Participate in on-call activities as scheduled; this is during weekends and holidays.
• Other duties and responsibilities as assigned.
• Follow all EHS rules and procedures applicable to your department. Report any EHS incidents, unsafe acts, and conditions promptly to the supervision.
• Support of the department through administrative and tactical execution of specific tasks as communicated by the department manager.
• Contribute to department goals. Facilitation/resolution of internal and external customer technical concerns.
EDUCATION AND EXPERIENCE YOU’LL BRING IN:
Required:
• High school diploma
• Minimum 2 years of work experience to develop the competence to meet the skills and responsibilities of the position.
Preferred:
• Associate or bachelor’s degree in chemical, biological, engineering or laboratory science/medical technology science preferred.
• Prior experience working in the clinical laboratory as a medical lab technician or medical technologist; 0-2 years clinical or medical lab experience preferred.
• Prior customer support skills preferred.
• Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
• Strong customer-focus orientation and skill set; ability to assimilate complicated technical information; independent decision-making skills in critical, fast-paced settings.
• Basic problem-solving and troubleshooting skills.
• Adequate technical writing skills
• Ability to convey communications clearly, concisely, and accurately.
• Ability to work independently and in groups.
• Ability or aptitude to use various types of databases and other computer software to complete tasks.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $28.95 – $57.85 per hour. In specific locations, the pay range may vary from the range posted.
Our 114,000 colleagues serve people in more than 160 countries.
** PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening**
Product support specialist- Medical device- Abbott Point of Care (APOC) /Associate Technical Support Specialist
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The position of Associate Technical Support Specialist is within our Abbott Point of Care (APOC) Division based out of Princeton, NJ location.
As an Associate Technical Support Specialist, you'll be providing direct support to internal and external customers on the business portfolio of products. Requires capacity to understand specific needs or requirements to apply skills/knowledge.
Responsible for responding to inquiries and complaints of a technical nature.
Abbott Point of Care is a global leader in providing critical medical diagnostic and informatics products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making as well as optimize resource utilization for our customers and the patients that they serve.
The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including tests for respiratory, metabolic, coagulation, hematology, glucose, and cardiac function. By delivering lab-quality results in minutes, on just a few drops of blood, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.
What you'll work on
• It's a Technical support position.
• Works under limited supervision.
• Applies and uses product knowledge.
• Requires the capacity to understand specific client needs or technical requirements in order to resolve or escalate technical problems.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Answer inbound customer calls and email communications; address them in a timely, professional and courteous manner.
• Respond to simple and intermediate customer inquiries via multimedia channels; analyze complaints; diagnose probable causes; systematically eliminate alternatives; provide troubleshooting solutions; educate as appropriate; follow up as necessary.
• Responsible for implementing and maintaining the effectiveness of the Quality System; document complaints by Quality standards.
• Recognize and communicate trends in product issues and their impact on customers.
• Work cross-functionally to support organizational goals.
• Participate in on-call activities as scheduled; this is during weekends and holidays.
• Other duties and responsibilities as assigned.
• Follow all EHS rules and procedures applicable to your department. Report any EHS incidents, unsafe acts, and conditions promptly to the supervision.
• Support of the department through administrative and tactical execution of specific tasks as communicated by the department manager.
• Contribute to department goals. Facilitation/resolution of internal and external customer technical concerns.
EDUCATION AND EXPERIENCE YOU’LL BRING IN:
Required:
• High school diploma
• Minimum 2 years of work experience to develop the competence to meet the skills and responsibilities of the position.
Preferred:
• Associate or bachelor’s degree in chemical, biological, engineering or laboratory science/medical technology science preferred.
• Prior experience working in the clinical laboratory as a medical lab technician or medical technologist; 0-2 years clinical or medical lab experience preferred.
• Prior customer support skills preferred.
• Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
• Strong customer-focus orientation and skill set; ability to assimilate complicated technical information; independent decision-making skills in critical, fast-paced settings.
• Basic problem-solving and troubleshooting skills.
• Adequate technical writing skills
• Ability to convey communications clearly, concisely, and accurately.
• Ability to work independently and in groups.
• Ability or aptitude to use various types of databases and other computer software to complete tasks.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $28.95 – $57.85 per hour. In specific locations, the pay range may vary from the range posted.
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