Patient Access Specialist
Robert Half is seeking Patient Access Specialists with stellar customer service skills to assist our clients in the healthcare field. This is an excellent opportunity to gain experience with reputable healthcare facilities in the Albany area!
Successful candidates must have excellent personal skills and be comfortable working with patients in a clinical environment. These positions serve a diverse clientele and may involve explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms.
If you’re looking to flex your customer service skills and gain experience with prominent local healthcare providers, this is the job for you - contact Robert Half today to learn more!
Job Responsibilities:
• Patient Registration: Greet and assist patients during the registration process, ensuring accurate collection and entry of personal and insurance information.
• Appointment Scheduling: Coordinate patient appointments, verifying availability and confirming details while accommodating patient preferences.
• Insurance Verification: Verify insurance coverage and eligibility, communicating any potential issues or discrepancies to relevant parties.
• Financial Counseling: Provide information about estimated costs, payment options, and financial assistance programs to patients.
• Medical Records: Ensure accurate maintenance of patient records, including medical history, consent forms, and other relevant documentation.
• Admission and Discharge: Facilitate the admission and discharge process, guiding patients through necessary paperwork and procedures.
• Billing Inquiries: Address patient inquiries regarding billing, explaining charges and assisting with billing-related concerns.
• Customer Service: Offer exceptional customer service, addressing patient concerns, providing information, and maintaining a positive patient experience.
• Compliance: Adhere to all relevant healthcare regulations, policies, and privacy standards (HIPAA), maintaining confidentiality of patient information.
• Collaboration: Work closely with healthcare staff, physicians, and administrative personnel to ensure smooth patient flow and accurate information exchange.
• Communication Skills: Strong verbal and written communication abilities, with a professional and empathetic demeanor.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Customer-Focused: A commitment to providing exceptional customer service, demonstrating patience and understanding with diverse patient populations.
• Computer Proficiency: Comfortable using electronic health records (EHR) systems, scheduling software, and Microsoft Office applications.
• Medical Knowledge: Basic understanding of medical terminology and insurance concepts to effectively communicate with patients and healthcare professionals.
• Problem-Solving: Quick thinking and problem-solving skills to address unexpected challenges and patient concerns.
• Ethical Integrity: Maintain a high level of confidentiality and adhere to ethical standards in handling patient information.
• Team Player: Willingness to collaborate with various healthcare departments and personnel to ensure efficient patient care.
• Adaptability: Ability to adapt to changes in procedures, regulations, and technology in the healthcare industry.
Successful candidates must have excellent personal skills and be comfortable working with patients in a clinical environment. These positions serve a diverse clientele and may involve explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms.
If you’re looking to flex your customer service skills and gain experience with prominent local healthcare providers, this is the job for you - contact Robert Half today to learn more!
Job Responsibilities:
• Patient Registration: Greet and assist patients during the registration process, ensuring accurate collection and entry of personal and insurance information.
• Appointment Scheduling: Coordinate patient appointments, verifying availability and confirming details while accommodating patient preferences.
• Insurance Verification: Verify insurance coverage and eligibility, communicating any potential issues or discrepancies to relevant parties.
• Financial Counseling: Provide information about estimated costs, payment options, and financial assistance programs to patients.
• Medical Records: Ensure accurate maintenance of patient records, including medical history, consent forms, and other relevant documentation.
• Admission and Discharge: Facilitate the admission and discharge process, guiding patients through necessary paperwork and procedures.
• Billing Inquiries: Address patient inquiries regarding billing, explaining charges and assisting with billing-related concerns.
• Customer Service: Offer exceptional customer service, addressing patient concerns, providing information, and maintaining a positive patient experience.
• Compliance: Adhere to all relevant healthcare regulations, policies, and privacy standards (HIPAA), maintaining confidentiality of patient information.
• Collaboration: Work closely with healthcare staff, physicians, and administrative personnel to ensure smooth patient flow and accurate information exchange.
• Communication Skills: Strong verbal and written communication abilities, with a professional and empathetic demeanor.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Customer-Focused: A commitment to providing exceptional customer service, demonstrating patience and understanding with diverse patient populations.
• Computer Proficiency: Comfortable using electronic health records (EHR) systems, scheduling software, and Microsoft Office applications.
• Medical Knowledge: Basic understanding of medical terminology and insurance concepts to effectively communicate with patients and healthcare professionals.
• Problem-Solving: Quick thinking and problem-solving skills to address unexpected challenges and patient concerns.
• Ethical Integrity: Maintain a high level of confidentiality and adhere to ethical standards in handling patient information.
• Team Player: Willingness to collaborate with various healthcare departments and personnel to ensure efficient patient care.
• Adaptability: Ability to adapt to changes in procedures, regulations, and technology in the healthcare industry.
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