The Grove Wine BarCedar Park
As the runner/expo, you are the lynch pin between the kitchen and guests, you'll be in constant motion ensuring plates are finished in the kitchen and food is delivered quickly and accurately to guests.You'll describe the food being presented and handle or communicate guest requests as they come up....
Belmont VillageWest Lake Hills
Belmont Village West Lake Hills: 4310 Bee Cave Rd.Immediately Hiring a Full Time Housekeeper: $18/hr - Morning Shift, Tuesday to Saturday OR Sunday to Thursday.Just 15 minutes away from central Austin!.A Life Changing Career That Changes More Than One Life.Belmont Village Senior Living employees pro...
Belmont VillageBee Cave
Full-Time Staffing Coordinator - $22/hr - Schedule 8:30am to 5pm.Belmont Village Lakeway is immediately hiring an experienced Staffing Coordinator.This role will be responsible for scheduling shifts for approximately 75 entry level hourly employees in a 24 hour operation using On Shift, our app base...
Texas Attorney GeneralAustin
PLEASE NOTE THIS APPLICATION IS EXPRESSING INTEREST IN THIS ROLE AND NOT A FORMAL APPLICATION**
GENERAL DESCRIPTION.
The Solicitor General Division of the Office of the Attorney General (OAG) is seeking an Assistant Solicitor General...
Texas Attorney GeneralAustin
PLEASE NOTE THIS APPLICATION IS EXPRESSING INTEREST IN THIS ROLE AND NOT A FORMAL APPLICATION**
GENERAL DESCRIPTION
The Public Finance Division of the Office of the Attorney General (OAG) is seeking an Assistant Attorney General (AAG)...
Texas Attorney GeneralAustin
PLEASE NOTE THIS APPLICATION IS EXPRESSING INTEREST IN THIS ROLE AND NOT A FORMAL APPLICATION**
GENERAL DESCRIPTION
The Crime Victim Services Division of the Office of the Attorney General (OAG) is seeking an Assistant Attorney General...
Texas Attorney GeneralAustin
excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Assistant Attorneys General (AAGs) experience...
Texas Attorney GeneralAustin
state agency making a positive difference in the lives of Texans. Assistant Attorneys General (AAGs) experience the challenge and honor of public service while enjoying a healthy work-life balance; hands-on legal experience; and engaging camaraderie...
Get new jobs by email!
Get email updates for the latest Assistant General Counsel jobs in Austin
It's free, and you can cancel email updates at any time
Director of Rooms
Sage Hospitality Group | Austin | sagehospitality.jobs |
Why us?**
Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmodern lobby experience, 367 stylish guest rooms including five suites, 31,000 square feet of indoor and outdoor event spaces, and new culinary concepts, all within blocks of the Texas State Capitol and Moody Amphitheater.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work.
By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike.
No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
**Job Overview**
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas.
Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security and gift shop. May have responsibility for recreation and tennis.
May participate in total hotel management as a member of the Hotel Executive Committee.
**Responsibilities**
+ Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
+ Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles).
+ Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Monitors and regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last)
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Manages the standard procedures for cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
+ Ensures that the overall operation of the front desk is completed daily.
+ Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
+ Works closely with housekeeping and maintenance to ensure property is maintained.
+ Hiring, motivating and training of staff.
+ Performs other duties as assigned, requested or deemed necessary by management.
**Qualifications**
**Education/Formal Training**
A four-year college degree or equivalent education/experience.
**Experience**
Four to five years of employment in a related position with this company or other organization(s).
**Knowledge/Skills**
+ This includes experiential knowledge required for management of people and complex problems.
+ Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
+ Ability to make decisions with only general policies and procedures available for guidance.
+ Supervisory/management skills.
+ Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to respond to guest requests and questions over the phone
+ Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
+ Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
+ Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
+ Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
+ Mobility -must be able to accomplish any task required of associates within assigned departments.
+ Continuous standing -must be able to accomplish any task required of associates within assigned departments.
+ Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
+ Driving required as necessary
**Environment**
Inside hotel and office environment 95% of shift
**ID:** _2024-22640_
**Position Type:** _Regular Full-Time_
**Property** **:** _Sheraton Austin_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**_Address_** **:** _701 E 11th St_
**_City_** **:** _Austin_
**_State_** **:** _Texas_
EOE Protected Veterans/Disability
Downright Austin recently opened its doors in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Formerly the Sheraton at the Capitol and located in Downtown Austin, Downright Austin will feature a bold, postmodern lobby experience, 367 stylish guest rooms including five suites, 31,000 square feet of indoor and outdoor event spaces, and new culinary concepts, all within blocks of the Texas State Capitol and Moody Amphitheater.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work.
By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike.
No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
**Job Overview**
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas.
Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security and gift shop. May have responsibility for recreation and tennis.
May participate in total hotel management as a member of the Hotel Executive Committee.
**Responsibilities**
+ Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
+ Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles).
+ Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
+ Monitors and regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last)
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
+ Manages the standard procedures for cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
+ Maintains a friendly, cheerful and courteous demeanor at all times.
+ Ensures that the overall operation of the front desk is completed daily.
+ Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
+ Works closely with housekeeping and maintenance to ensure property is maintained.
+ Hiring, motivating and training of staff.
+ Performs other duties as assigned, requested or deemed necessary by management.
**Qualifications**
**Education/Formal Training**
A four-year college degree or equivalent education/experience.
**Experience**
Four to five years of employment in a related position with this company or other organization(s).
**Knowledge/Skills**
+ This includes experiential knowledge required for management of people and complex problems.
+ Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
+ Ability to make decisions with only general policies and procedures available for guidance.
+ Supervisory/management skills.
+ Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to respond to guest requests and questions over the phone
+ Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
+ Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
+ Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
+ Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
+ Mobility -must be able to accomplish any task required of associates within assigned departments.
+ Continuous standing -must be able to accomplish any task required of associates within assigned departments.
+ Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
+ Driving required as necessary
**Environment**
Inside hotel and office environment 95% of shift
**ID:** _2024-22640_
**Position Type:** _Regular Full-Time_
**Property** **:** _Sheraton Austin_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**_Address_** **:** _701 E 11th St_
**_City_** **:** _Austin_
**_State_** **:** _Texas_
EOE Protected Veterans/Disability
Best jobs you don't want to miss: